Coronavirus Information for City Employees

Health Insurance Enrollment & Benefits Changes

City of Boulder Benefits

• Benefits-eligible employees who do not experience a qualified life event may participate in the city’s Open Enrollment in fall 2020 for benefits beginning January 1, 2021.
• Employees may be eligible to change their enrollment options within 31 days of a qualified life event. Please review our 2020 City of Boulder Benefits Guide for details.
• If you experience a life event, complete and sign the Benefits Life Event Change Form and/or Domestic Partner Affidavit Form and send it to [email protected] .

City of Boulder Voluntary Changes

• Employees may make changes to the following at any time without a special life event: Health Savings Account (HSA), Retirement Savings, Life Insurance (including beneficiary changes), Disability Insurance.
• To make changes, complete and sign the Voluntary Benefits Enrollment Change Form and send it to [email protected] .

Connect for Health Colorado

• Those who experience a qualified life event including job loss or loss of income may qualify for a 60-day Special Enrollment period to sign up for a new health insurance plan or change their existing plan.
• For more information, visit Connect for Health Colorado .
• The next opportunity to buy health insurance without a qualified life event is during the Open Enrollment period beginning November 1, 2020.

Health Care

• If you are enrolled in a city medical plan, please contact Cigna directly for COVID-19 related questions.
• Cigna’s COVID-19 Resource Center
• Cigna’s COVID-19 FAQs

• Your Primary Care Provider: Call your primary care provider for a phone consultation.
• Cigna Virtual Care (telehealth option): Online access at  myCigna.com or by calling the following providers:
  • Amwell: Medical virtual care only, call 855-6679722.
  • MDLIVE: Medical and behavioral/mental health virtual care, call 888-726-3171.
• Dispatch Health (In-home option): Visit  Dispatchhealth.com/covid-19  or call 720-647-5329.

• Refills: Cigna has not implemented overrides for refill-too-soon notices on 30-day prescriptions if patients try to refill or renew with more than 35% of the medication remaining. If, or when, the situation changes, Cigna will update the policy.
• Home Delivery: Visit  myCigna.com or call 800-835-3784 for more information about prescription home delivery.

• Contact the financial institution where your HSA is located.

• 24Hour Flex’s COVID-19 Resource Page

Dependent Care

Dependent Care Flexible Spending Account (FSA)

• A significant change in cost or coverage is considered a qualifying event for dependent care FSAs. This means participants can stop or reduce their contributions to a Dependent Care FSA if their expenses go down, and they can also increase if expenses go up, provided the change direction matches.
• To make changes, please complete the Benefits Life Event Change Form and email it to  [email protected] .

Dental Care

• Delta Dental’s COVID-19 Resource Center
• Delta Dental’s COVID-10 FAQs

• Routine Dental Care: Contact your dental care provider.
• Emergency Dental Care: Contact your dental care provider for a phone consultation.

Vision Care

• Contact the  VSP customer care center at 800-877-7195 with questions or if you need to find a provider in your area.

Mental Health Services

• Receive six free confidential counseling sessions per issue, per year at no cost to you.
• Visit  MagellanAscend.com or call 800-523-5668.
• Magellan’s COVID-19 Resource Center

• Cigna is providing resources free of charge to support resiliency during times of high stress and anxiety. These are available to all City of Boulder employees and community members, regardless of whether or not they are enrolled in a Cigna medical plan.
• Call the 24-hour toll-free help line at 866-912-1687 to connect directly with qualified clinicians who can provide support and guidance.

• Webinar:  Building Resilience in the World of COVID-19
• 30-day free program from Mindful: Find Calm and Nourish Resilience : This self-paced online program features today's leading mindfulness teachers, helping you support the habits that foster ease and well-being.