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City Launching Restaurant S.O.S. (Safe Ordering Service) Program Helping Boulderites Support Local Restaurants And Enjoy Food Safer at Home 

The City of Boulder is launching a program to assist local restaurants and incentivize residents to support their favorite restaurants with delivery meals to enjoy food safer at home.

The program, called Restaurant S.O.S. (Safe Ordering Service), is structured to have the city pay the restaurant portion of third-party delivery fees by contracting with Nosh Boulder for a maximum cap of 15% fees. The city will use a portion of allocated federal CARES Act funding to pay the restaurant’s portion of the delivery fees, allowing local restaurants to retain more of the operating cost and profit for delivered meals. The program runs from Thursday, Nov. 12 to Wednesday, Dec. 30, 2020, the date when CARES Act funds must be spent. 

“Our goal is to help Boulder restaurants keep their footing during the toughest months of the pandemic and this program is a key element of that effort,” said John Tayer, Boulder Chamber President and CEO. “Restaurants report tight revenue margins that are further strained by the rising cost of third-party delivery services - reported to range from 15% to more than 35% on each order. We can all show our support for local restaurants this holiday season by keeping them busy with our delicious meal orders and, through this partnership with the City of Boulder team, we’ll also hold their delivery expenses to a minimum.”    

The vendor, Nosh Boulder, who will operate this program, was selected through a competitive bidding process that was open to all third-party delivery services that operate in Boulder. Any licensed Boulder restaurant may participate in the program, regardless of whether they had pre-existing contracts with Nosh Boulder or any other third-party delivery vendors. Restaurants that are signed up with Nosh for this program will have their delivery fees capped at 15% through 2021, or when in-restaurant dining capacity restrictions are lifted. Delivery meal recipients will continue to pay their portion of the delivery fee with this program. As of today, 30 Boulder restaurants have signed up for delivery with Nosh Boulder, and more restaurants are being added on a weekly basis. 

Boulder’s local restaurant industry employs an estimated 7,500 workers and substantially contributes to the community’s quality of life and contributes to city sales tax revenue that funds many important services for the entire community. Restaurants across the city report ongoing challenges as impacts of the COVID-19 pandemic linger. Indoor dining limitations, understandable consumer cautiousness and anticipated colder weather have impacted almost every restaurant, café and coffee shop in the community adding to their ongoing expenses and operational pressures.   

For more information about Nosh Boulder, please visit their webpage,, and for more information about the Restaurant S.O.S. program, please visit the City of Boulder COVID-19 Business Resources webpage. The Nosh app may be found in the Apple App Store and in the Google Play Store. 

Media contacts: 
Jennifer Bray, Media Relations, 720-413-4215
Mark Woulf, Community Vitality Department, 303-413-7313 

Published November 10, 2020