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Recreation Credits, Refunds and Donations Due to Closures

Pass Reactivation Information

We know your physical and mental well-being are more important than ever, and are working hard to keep safely providing opportunities for you to take care of yourself. Our number one priority is the health and safety of our community and staff. We ask that you continue to observe the best practices recommended by public health officials in all areas of the park system.

List of activities + how to make a reservation  | Winter Parks & Recreation Guide

 

Household Passes

Passes purchased before March 13, 2020 have been prorated as a credit on your account. You may use the credit to purchase a new pass, punch card, or activities at the recreation centers.

Individual Unlimited Monthly & Annual Passes

Your remaining balance (the paid value from the March 13 closure through the original expiration date) has converted to punches, which do not expire. 

Punch Passes

Your punch passes are active and available for use. All punch pass expiration dates will be extended to account for the time the facilities have been closed. Some punch passes do not have expiration dates, and an extension will not be necessary. 

Twilight Passes

Due to reduced facility hours, we will not reactivate Twilight Passes at this time.The remaining balance on your pass has been converted into a set amount of punches that allow entry to our facilities at any time of day with no expiration. 

Child Care Passes

Childcare options for facility use are not possible at this time. If you had a childcare pass, the remaining balance has been credited to your account.

Donations

Donations to Boulder Parks and Recreation will help provide much needed services to adults, families and youth in our community. Through your generous support, BPR is able to provide greater access and enhanced inclusion to recreation and fitness programs by reducing the financial, language and transportation challenges some residents experience.

Pass Conversions

We contacted passholders by email earlier in the fall providing options for their annual passes as we continuously adjust to the challenges of the pandemic. Passes were originally frozen in March when facilities closed, however, as services resumed to a more full scope in the fall, options were available to resume attendance, hold the value, or refund the pass.

We allowed two months for our customers to respond and let us know if they preferred to activate their pass, convert to punches, or receive a refund or credit on their account. Unfortunately, we know we don't have correct email addresses for all of our passholders, so if you did not receive an email, please email [email protected] to update your email address or for customer service regarding your pass.

Safely Returning to the Recreation Facilities

We are excited to have you return to Boulder’s Parks and Recreation facilities. Our number one priority is the health and safety of our community and staff. We ask that you continue to observe the best practices recommended by public health officials in all areas of the park system.  Citywide Coronavirus Information