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Recreation Credits, Refunds and Donations Due to Closures

Credits, Donations and Refunds

We recognize that with the cancellation of city-sponsored classes, leagues and  programs through the summer, many in our Parks and Recreation family are eligible for a credit or facility pass suspension.

If you take no action, we will automatically issue a credit to your Boulder Parks and Recreation account. By taking this credit, if it is financially possible for your family, you will help us in our efforts to reopen as quickly and safely as possible.

Credits may be applied to new summer programs, future registrations, leagues, rentals or recreation facility day entry use fee, or pass purchases.

If you prefer a refund or to donate all or part of your credit, please complete our form.

Classes, Programs and Sports Leagues

We will be calculating and issuing pro-rated credits for all classes that were cancelled due to city closures.

For specific information on classes or programs, send an email to the appropriate contact person:

Aquatics:  Tim Stabbe   [email protected]

EXPAND: Lori Goldman, [email protected]

Health and Wellness: Summer Kennedy, [email protected]

Partnership Programs: Megann Lohman, [email protected]

Camps

If you were already registered for a camp this summer, you will have been withdrawn from the camp and a credit will be put on your account.  This credit can be used towards payment for any new camps or future registered programs. If you prefer a refund, fill out the form below.  Please note that refunds may take up to four weeks to process.  Refund requests after May 29, 2020 will incur a $5 processing fee.

For contractual camps (not registered through Boulder Parks and Recreation), please contact the provider running the camp for their policies.

2020 Summer Camp Information

Passes, Session Packages and Memberships

Passes and Memberships

We have automatically suspended your monthly, annual or family pass as of March 13, 2020 and your payments have stopped. We will automatically reactivate your pass once services resume.

  • Monthly pass holders: You will not be automatically billed at your monthly renewal date until we re-open. This includes gymnastics team memberships.
  • Family and annual pass holders:  If you are on an annual payment plan, your payments have also been stopped. Your pass will be extended by the number of days facilities are closed. Should you require a refund, please submit the form below.
  • Punch cards: Your punch card does not expire. We welcome you back to use our facilities once we are able to re-open.

Questions? Contact Matt Gazdik, [email protected]

Session Packages

We will automatically extend your session package expiration date for every month services are unavailable. If you have questions or additional needs, please contact the appropriate staff member:

Account Credits

All credits for summer classes, programs and leagues will be issued to the account of the original pass or program payer by June 5. You can view this credit on your account by signing into online registration . Go to 'My Account' click on 'List Account Credits'. Credits can be applied to your next program, camp or pass purchase at the time of check out.  If you have a previously set up payment plan and you wish to apply the credit, please contact the recreation center for assistance, once we re-open.

You may also request a refund of your summer account credit after June 26. Refunds from account credits will incur a $5 processing fee and will be delivered via City of Boulder check. Checks usually arrive in 2 to 4 weeks after being processed but may take longer due to these unprecedented circumstances. No processing fee will be incurred for refund requests made prior to June 26 for summer session classes and programs.

Refunds

Summer programs, classes and leagues 

If you require a refund, please submit a refund request form below. Refunds can only be issued to the original payer.

How refunds will be processed

  • Credit Cards: Original payments made by credit card will be refunded directly to that credit card. Refunds cannot be made to expired, canceled or disabled credit cards. If this occurs, a refund will be issued via City of Boulder check.
  • Cash/Check Payments: A City of Boulder check will be mailed to the address on the payer’s account if the original payment was made by cash or check. Please be sure we have your current address and contact information when requesting your refund. Checks usually arrive in 2 to 4 weeks after being processed but may take longer due to these unprecedented circumstances.

Donations

You may also request your program or pass credits be donated to either of the following:

  • PLAY Boulder Foundation , which provides access to recreation programs for Boulder-area residents of all abilities no matter their financial or physical challenges. 
  • EXPAND, which provides recreation opportunities for local people living with disabilities.

To donate your credit, please submit the form below.

 

Refund and Donation Request Form