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EnerGov: New Land Management and Permitting System

The city departments of Public Works and Planning, Housing & Sustainability, in partnership with Information Technology and other departments, are replacing the current land management and permitting software system, LandLink, that was implemented in December 1999. The new system, EnerGov, will be launched on April 9, 2018.

EnerGov is a software system that provides operational transparency to customers and the public. After the launch, customers will be able to access a self-service portal that supports digital application submittal for select applications, will provide the status of applications and the results of building inspections. In 2019, further enhancements will allow customers to submit digital applications online for all application types, eliminating the need for customers to submit paper applications and plan sets.    

In preparation for the transition to EnerGov, changes to Planning and Development Service (P&DS) operations will be made to allow staff to attend trainings scheduled from Feb. 26 – April 6. These changes include:

The P&DS Service Center will be closed ALL DAY on the following dates for employee training: 

  • Tuesday, March 20
  • Tuesday, March 27
  • Friday, April 6

The P&DS main phone line will be closed on the same dates as the P&DS Service Center closures, but inspections will be performed all days except on Friday, April 6. 

Changes to the Discretionary Review Application process will be made according to the schedule below:




Multiple in-person training sessions will be offered to the public for the customer self-service portal in the City Council Chambers on the following dates:

  • Wednesday, March 28, 3:30 p.m. to 5:30 p.m.
  • Thursday, April 5, 10 a.m. to 12 p.m.
  • Thursday, April 5, 1 p.m. to 3 p.m.

Each training session covers the same content, so no need to attend multiple sessions. Reservations are not required, we look forward to seeing you there!


Services Center Information for April 2-6

During the week of April 2-6, services will be limited as follows:

  • Processing of new building permit applications will be delayed until the following week, including the calculation and acceptance of fees and determination of comment dates.
  • Credit card payments for services will not be accepted during this week. Cash and check payments will be accepted and, in some cases, customers can pay via credit card on the Customer Self-Service Portal after April 9.
  • Building Permit review comment letters will be delayed until the week of April 9.
  • Over the counter permits and Skip-A-Trip permits will not be processed until the week of April 9.
  • Inspections will be scheduled through live operators during normal business hours. Please call 303-441-4088.
  • Inspection services will not be offered on Friday, April 6.

The Services Center will be closed to all walk in and phone services on Friday, April 6. ontent of title 1 section.

What will change after April 9?

  •  New Self-Service portal
    • Customers must designate a single email address for creating a portal account to receive email notifications about application status updates, invoices and process information.
    • Application and permit status information, inspection requests and outcomes, fee payments and other information will be available in the portal.
    • Customers can apply for certain permits and services through the portal.
    • There will be a dedicated help-desk phone line after April 9 for customers needing support.
  • Changes to payment
    • Customers can pay for all services online in the Customer Self-Service Portal after setting up an account.
    • The city is adding a non-refundable service fee of 2.85% for credit and debit cards, however there will no longer be a $2,500 transaction limit. The City of Boulder does not retain any portion of the service fee. The service fee is assessed to cover transaction processing costs.
    • When paying in person, customers should bring their invoice number (not just permit/case number or address) to save time with the cashier.
    • Customers will no longer have multiple permit numbers for projects with multiple trades. There will be a main building permit and sub-permits that are linked to a building permit case.
    • Below is a list of applications that can be submitted online through portal after April 9:
  • Changes to the permit process
    • Roofing Replacement
    • Mobile Home Installation
    • Fire
    • Floodplain Information Request
    • HVAC (Residential only)/Solar Water Heater/Wood Burning
    • Electrical/Photovoltaic Solar
    • Electrical Temporary Construction Power
    • Plumbing
    • Groundwater Discharge
    • Sign
    • Fence and Wall
    • Additional services through other city departments.
  • Changes to contractor requirements for permits
    • General Contractors and Sub-Contractors will be required to be identified and licensed with the city prior to permit issuance.
    • Homeowners applying for a permit and acting as their own contractor will need to have a contractor license. This can be obtained in the Services Center prior to or at the time of permit submittal.
  • Changes to inspections
    • Customers will need to provide approved plans to inspectors on site.
    • Customers can request inspections and confirm schedule/inspector online through the portal.
  • Changes to mechanical permits online
    • Mechanical permits will be treated as other stand-alone permits and will not be provided immediately as they are with Mech E-Gov permits.


For additional information, you can also read the EnerGov implementation FAQ or contact project manager, Chris Trice at [email protected] or 303-441- 3298. 



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