Follow the link below to set up a Customer Self-Service account (CSS). When creating a CSS account, please use the email address you used when previously working with the city. For those with questions on how to set up an account, make an inspection request or submit a permit application, please review the user guide.
If you need to access a certain case in CSS or need to have your contact records cleaned up, please fill out this Contact Form and send it to P&[email protected]. Please also review the CSS Contact Record Best Practices & FAQ.
The city departments of Public Works and Planning, Housing and Sustainability, in partnership with Information Technology and other departments, are replacing the current land management and permitting software system, LandLink, that was implemented in December 1999.
EnerGov is a software system that provides operational transparency to customers and the public. Customers can access a self-service portal that supports digital application submittal for select applications, provides the status of applications and the results of building inspections. In 2019, further enhancements will allow customers to submit digital applications online for all application types, eliminating the need for customers to submit paper applications and plan sets.
- New Self-Service portal
- Customers must designate a single email address for creating a portal account to receive email notifications about application status updates, invoices and process information.
- Application and permit status information, inspection requests and outcomes, fee payments and other information will be available in the portal.
- Customers can apply for certain permits and services through the portal.
- There will be a dedicated help-desk phone line after April 9 for customers needing support.
- Changes to payment
- Customers can pay for all services online in the Customer Self-Service Portal after setting up an account.
- The city is adding a non-refundable service fee of 2.85 percent for credit and debit cards, however there will no longer be a $2,500 transaction limit. The City of Boulder does not retain any portion of the service fee. The service fee is assessed to cover transaction processing costs.
- When paying in person, customers should bring their invoice number (not just permit/case number or address) to save time with the cashier.
- Customers will no longer have multiple permit numbers for projects with multiple trades. There will be a main building permit and sub-permits that are linked to a building permit case.
- Below is a list of applications that can be submitted online through portal after April 9:
- Changes to the permit process
- Roofing Replacement
- Mobile Home Installation
- Floodplain Information Request
- HVAC (Residential only)/Solar Water Heater/Wood Burning
- Electrical/Photovoltaic Solar
- Electrical Temporary Construction Power
- Groundwater Discharge
- Fence and Wall
- Additional services through other city departments.
- Changes to contractor requirements for permits
- General Contractors and Sub-Contractors will be required to be identified and licensed with the city prior to permit issuance.
- Homeowners applying for a permit and acting as their own contractor will need to have a contractor license. This can be obtained in the Services Center prior to or at the time of permit submittal.
- Changes to inspections
- Customers will need to provide approved plans to inspectors on site.
- Customers can request inspections and confirm schedule/inspector online through the portal.
- The 24/7 automated phone system used to schedule inspections will be replaced by an online inspection scheduling system.
- Changes to mechanical permits online
- Mechanical permits will be treated as other stand-alone permits and will not be provided immediately as they are with Mech E-Gov permits.