Americans with Disabilities Act

The complainant should fill out the ADA Grievance Form, giving all of the information requested. The signed ADA Grievance Form should be filed in writing with the ADA Coordinator within 60 days of the alleged disability-related discrimination grievance. Upon request, reasonable accommodation will be provided to complete the form. Alternative methods for filing a grievance, such as personal interviews or audio recording of the grievance will be made available for persons with disabilities upon request.

A notice of receipt shall be mailed to the complainant by email or certified mail within five days of the receipt of the grievance, and the ADA Coordinator shall begin an investigation into the merits of the grievance within 30 days. If necessary, the ADA Coordinator may contact the complainant directly to obtain additional facts or documentation relevant to the grievance. If the complainant alleges misconduct on the part of the ADA Coordinator, another authorized representative may be appointed by the Director of Finance at his/her discretion to conduct the investigation.

The Risk Management Division shall prepare a written decision, after full consideration of the grievance merits, no later than 45 days following the receipt of the grievance. If the complainant alleges misconduct on the part of the ADA Coordinator, another authorized representative may be appointed by the Director of Finance at his/her discretion. A copy of the written decision shall be mailed to the complainant by certified mail no later than five days after preparation of the written decision. A copy of the grievance, written decision and responses shall be retained in the Risk Management Division for a period of three years.

If the complainant is dissatisfied with the written decision, the complainant may file a written appeal with the Director of Administrative Services, no later than 30 days from the date of the mailing of the decision. The appeal must contain a statement of the reasons why the complainant is dissatisfied with the written decision, and must be signed by the complainant, or by someone authorized to sign on the complainant’s behalf. A notice of receipt shall be mailed to the complainant by certified mail within five days of the receipt of the appeal. The appeal reviewer shall act upon the appeal no later than 60 days after receipt, and a copy of the appeal reviewer’s written decision shall be mailed to the complainant by certified mail no later than five days after preparation of the decision. The decision of the appeal reviewer shall be final. A copy of the written appeal and decision shall be maintained in the Risk Management Division for a period of three years.

The Risk Management Division shall maintain the confidentiality of all files and records relating to grievance filed, unless disclosure is authorized or required by law or permission is given by you to release the information. Any retaliation, coercion, intimidation, threat, interference or harassment for the filing of a grievance, or used to restrain a complainant from filing, is prohibited and should be reported immediately to the Risk Management Division.

The ADA Grievance Form and process are designed to provide you with the opportunity to effectively resolve any ADA issues that you may have with City of Boulder. Filing an ADA grievance with the City of Boulder does not affect your right to file a grievance with the Department of Justice.

For ADA concerns with organizations outside of the City of Boulder, please contact the Department of Justice at 1-800-514-0301 or visit their website at: www.ada.gov.