Where to Get Help

The City of Boulder, Boulder County and area agencies offer services for individuals and families experiencing homelessness or trying to stay housed.

Adult Homeless Services

Coordinated Entry

Coordinated Entry is a required step for anyone seeking homeless-related services in Boulder County.

  • Services include shelter; help identifying housing options, basic-needs services, case management and more.
  • Talk with a staff person and go through a short assessment to help connect you with the best resources.
  • Coordinated Entry is available by phone or in person. Call 303-579-4404 or visit 909 Arapahoe Ave. from 10 a.m. to 4 p.m., Monday through Friday. Tuesdays are noon to 4 p.m.
  • Afterhours, you may go to the Boulder Shelter from 5 – 7 p.m. and complete the assessment at the next available time to access future services.

Navigation

Once Coordinated Entry is completed, qualified individuals can access Navigation Services at Boulder Shelter for the Homeless.

In the Navigation Program, clients will participate in housing-focused case management. Navigation Services are intended to eliminate or reduce time in homeless services for adults who may be able to resolve their housing crisis with limited, short-term assistance including access to employment, benefits and basic needs, coupled with an overnight shelter.

Diversion Services

Diversion Services are provided through the Coordinated Entry process. These services provide light assistance for such things as reunification to families or support systems or assistance with landlord communication. The goal of the Diversion Services program is to keep people from entering long-term homelessness or the sheltering system. While all people who are screened through Coordinated Entry are eligible for Diversion Services, it is the primary resource for people who are not Boulder County residents.

Family Services

Emergency Family Assistance Association

The Emergency Family Assistance Association (EFAA) provides services for families in need, including:

  • Housing
  • Food
  • Support with critical expenses such as rent and minor medical costs
  • Guidance by case managers

EFAA's Housing Program provides both short-term and transitional housing.

  • Call EFAA at 303-442-3042 to make an appointment with a case manager.

Youth and Young Adult Services

TGTHR (formerly Attention Homes) 

TGTHR provides safe housing, food, clothing, counseling, employment help, health care, transportation assistance and other support services to individuals ages 12 to 24.

  • Drop-in Center: Open every day, 12:30 to 5:30 p.m.
  • Overnight emergency shelter: Open every night, 5 to 8 p.m.
  • Appointments: Can be scheduled every day between 8 a.m. and noon.

More information

Safe Shelter

Domestic Violence

Safehouse Progressive Alliance for Nonviolence (SPAN) provides services including crisis intervention, shelter, legal advocacy and counseling for adults, youth and children who have been impacted by domestic or dating violence or are questioning unhealthy aspects of their relationship.

  • If you or someone you know needs help, call SPAN's 24-hour hotline at 303-444-2424 or email hotline@safehousealliance.org. You can also contact SPAN by phone at 303-449-8623 or by mail at:
    SPAN
    835 North Street
    Boulder, CO 80304

Pregnant Women

Mother House provides safe shelter for pregnant women and women choosing adoption who are in need. Residents can participate in birthing, pregnancy and parenting classes at Boulder Foothills Hospital, paid for by Mother House, and receive information on how to connect with community services, many of which require a legal residence, including pre-natal and birthing health care, Medicaid and Food Stamps, Woman and Infant Children (WIC) program, and Colorado Child Care Assistance Program (CCAP).

Report Encampments and Access Non-Emergency Services

Non-Emergency Police Dispatch

People experiencing homelessness have a variety of challenges, including in some cases mental health or substance use disorders. You should only approach someone experiencing homelessness if you feel safe doing so.

  • You can let the city know of someone in need by calling the Boulder Police Department’s non-emergency dispatch line at 303-441-3333.
  • If you are witnessing illegal behavior or are in fear of someone’s immediate health, please call 911.

Refer someone to services

  • Please refer single adults needing assistance to contact Coordinated Entry at 303-579-4404 or call 211.
  • Please refer families needing assistance to EFAA at 303-442-3042.

Encampments

Encampments represent a serious health and safety risk - for those staying within the encampment as well as the broader community.

Severe Weather Shelter

Current Status

Closed

  • Severe Weather Shelter is offered between Oct. 1 and May 31.

Shelter Location

More Information

The City of Boulder provides Severe Weather Shelter (SWS) services. SWS beds are provided after all people using the reserved beds associated with year-round programs have been placed.

Between Dec. 1 and March 15, SWS is open every night, regardless of the forecast. In addition, Boulder Shelter for the Homeless is open until 10 a.m. the next morning. No daily messages will be sent during this time.

Between Oct. 1 and May 31, the City of Boulder provides SWS services on nights that reach certain weather criteria, including:

  • National Weather Service (NWS) Warning for winter storm, blizzard, wind chill; or
  • NWS prediction of a temperature of 32° F or below; or
  • NWS prediction of a temperature of 38° F or below with a 30% likelihood of precipitation.
  • Conditions listed above occur during daytime hours and city facilities are not open to the public.

The National Weather Service forecast is reviewed 24 hours in advance for staff and facility planning. When the forecast shows that the weather thresholds will be met, BSH works with key contacts to help inform the unhoused population of its decision to open for the night.

While the Boulder SWS system has been set up to provide extra shelter beds during inclement weather, beds are limited and there is no guarantee of bed availability. People are encouraged to make other arrangements where possible or to engage with year-round programming.

To access SWS, people must meet certain requirements

  • Be screened through Coordinated Entry (CE). One grace night will be provided for persons who were not able to access CE, but they will be asked to go through CE the next day.
  • Arrive before 7 p.m.
  • Be in good standing at BSH and follow the shelter’s health and safety requirements
  • Utilize SWS no more than 60 nights during the season (updated from 30 nights on Feb. 12, 2021)
  • Successfully complete a COVID-19 health screening

Morning Services

Boulder Shelter for the Homeless (BSH) provides morning services each day for people who wish to get showers or meals. BSH is open all day when the following weather conditions are met:

  • Forecasted high temperature is 20° or less, or
  • If there is 6" of snow expected