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Boulder Utility Bill Information

NOTICE: Temporarily, the Utility Billing Office will not be taking calls. Please send an email message to [email protected] or call 303-441-3260 and leave a message.

The city is committed to its core value of community safety and is proactively taking steps to keep the community safe. This commitment includes maintaining essential water services (for drinking, handwashing and wastewater) during the COVID-19 pandemic. Community members experiencing economic impacts related to COVID-19 should call 303-441-3260 or email [email protected] to discuss a plan for their utility bill payment. 

Please note that city staff will not come to your home during the coronavirus pandemic to collect utility bill payments. If someone does visit your residence requesting utility payments, do not give them money as it is probably a scam. City employees would not request immediate payment from community members at their doorway. The city is working to make sure that scams are exposed and that the community has the most factual information possible. Please take precautions against fraudulent activities.

Check with trusted resources first, including the City of BoulderUtilities United and Boulder County Public Health.

For more information related to utility scams, visit the link below.

Utility Billing

Charges for water, wastewater and flood control services are billed to Boulder utility customers each month. Customer billing dates are determined by the area of town where the customer's property is located and when the meter is read. All payments are due within ten days after receiving a utility bill.

Visit the MyBoulderUtilityBill to:

  • pay your bill
  • view water usage history
  • view water budget information
  • access water conservation information and city news

Please note, login credentials for the old MyBUB website and payment website will not work. You must re-register on the new customer portal.


Questions? Call the Utility Billing Office at 303-441-3260.