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Boulder Utility Bill Information

*Please note that effective Monday, April 12, 2021, Utility Billing customer service hours have changed to 9 a.m. to 4 p.m., Monday through Friday (previous hours were 8 a.m. to 5 p.m.). The Utility Billing office can be reached during these hours at 303-441-3260.*

The city is committed to its core value of community safety and is proactively taking steps to keep the community safe. This commitment includes maintaining essential water services (for drinking, handwashing and wastewater) during the COVID-19 pandemic.

Community members experiencing economic impacts related to COVID-19 should call 303-441-3260 or email [email protected] to discuss a plan for their utility bill payment. 

Utility Billing Scam Alert

Please note that city staff will not come to your home during the coronavirus pandemic to collect utility bill payments. If someone does visit your residence requesting utility payments, do not give them money as it is probably a scam. City employees would not request immediate payment from community members at their doorway. The city is working to make sure that scams are exposed and that the community has the most factual information possible. Please take precautions against fraudulent activities.

Check with trusted resources first, including the City of Boulder,  Utilities United  and  Boulder County Public Health .

For more information related to utility scams, visit the link below.

Utility Billing

Charges for water, wastewater and flood control services are billed to Boulder utility customers each month. Customer billing dates are determined by the area of town where the customer's property is located and when the meter is read. All payments are due within ten days after receiving a utility bill.

Utility rates are calculated each year in order to keep sustainable operations and quality service. Detailed Water Utilities Fees and Rates are available for review.

City of Boulder water customers are billed using a rate structure that uses “water budgets”. The water budget approach is a method of computing monthly water bills that gives each water customer a monthly water budget that is tailored to reflect a customer’s water needs. For more information on water budgets please see  Water Budget Adjustments .

For more information about how to read your utility bill, review this document pdf.

Visit the MyBoulderUtilityBill to:

  • Pay your water utility bill
  • Set up auto payment
  • Set up text message payment
  • Turn on or off your water service 
  • Change owner or tenant information
  • View water usage history
  • View water budget information
  • Access water conservation information and city news
Pay Online Pay your bill online
Pay by Mail

Write your account number on the memo line of your check and include the payment stub in the return envelope provided. Please mail your payment to: 

City of Boulder Utility Billing
PO Box 2140, Boulder CO 80306-2140

Pay by Phone Call 888-601-3012 from 8 a.m. to 5 p.m., Monday through Friday, to pay your bill using a credit or debit card.
Pay by Text Message Set up text message bill payments and reminders for your utility bill.
Pay in Person Pay your bill with check or cash in person at the Utility Billing Office at 1777 Broadway. Offices are currently closed for in-person service due to COVID-19.  
Payment Drop-off Deposit your bill in the Utility Billing drop-box, located on the north side of the Penfield Tate II Municipal Building at 1777 Broadway.
Auto Payment Plans You can set up auto payments that are automatically withdrawn from your checking or savings account, or your debit or credit card, ten days after the billing date each month. Enroll in the auto payment plan program or see below for more information.
Contact the Office Phone:  303-441-3260
Email: [email protected]

Auto Payment Plans

The City of Boulder offers two simple and convenient ways for you to pay your monthly water bill using your bank or credit account.

1. Auto Bank Account Debit Program
Monthly payments are automatically deducted from your bank account.

2. Auto Credit Card Program
Monthly payments are automatically deducted from your American Express, MasterCard, or VISA account.

  • You will continue to receive your normal water bill about 10 days before the stated amount will be deducted from your account.
  • You will not incur any additional costs by using the Auto Bank Account Debit or Auto Credit Card programs.
  • Enroll in the auto payment plan program.
  • If you are paying your bills using your bank or a third-party payment service, please make sure to provide both the seven-digit customer number and 10-digit account number when setting up an auto payment plan.

Financial Hardship Information

Payment Arrangements

In case of financial hardship, contact the Utility Billing Office to request arrangements for an extended payment term. Utility charges are ultimately the liability of the property owner and, if unpaid, water service may be discontinued. Utility Billing staff will work with you to help maintain your water service during periods of financial hardship.

Community Support

The effects of COVID-19 have been felt across the globe and here in Boulder. Many local organizations are directly helping our community by offering assistance to community members experiencing financial challenges due to the pandemic. Click on an organization below to learn about the support options available or to offer a donation.

  • Boulder Community Foundation COVID Fund : Ensures essential services for community members who find themselves at the intersection of being most vulnerable to the virus and most impacted by inequity.
  • Boulder Seniors Foundation : Assists older adults with lower incomes including help with home maintenance, rent, moving expenses, food purchases or medical and dental expenses.
  • Community Food Share : Aims to eliminate hunger in Boulder and Broomfield Counties through engagement, collaboration, and leadership.
  • Community Foundation Boulder County has set up a  COVID-19 response donation fund  to ensure essential services for community members who find themselves at the intersection of being most vulnerable to the virus and most impacted by inequity. If you are able, consider donating to help those in need during this challenging time.
  • El Centro AMISTAD : Creates opportunities and programs that promote health equity, education, and quality of life for the Latino community in Boulder County.
  • Emergency Family Assistance Association (EFAA) : Provides financial assistance and support services to households in the City of Boulder and BVSD Mountain Communities.  This includes but is not limited to rent/mortgage, utilities and medical estimates. 
  • Jewish Family Service (Emergency Assistance Program) : Provides limited financial aid and case management to individuals and families facing homelessness in Boulder and Denver.

For more information about the city's response to COVID-19, including resources for individuals and families, visit this webpage .

Collections, Payment and Adjustments

Questions? Call the Utility Billing Office at 303-441-3260.