Boulder Utility Bill Information
The city is committed to its core value of community safety and is proactively taking steps to keep the community safe. This commitment includes maintaining essential water services (for drinking, handwashing and wastewater) during the COVID-19 pandemic. Community members experiencing economic impacts related to COVID-19 should call 303-441-3260 or email [email protected] to discuss a plan for their utility bill payment.
Utiltiy Billing Scam Alert
Please note that city staff will not come to your home during the coronavirus pandemic to collect utility bill payments. If someone does visit your residence requesting utility payments, do not give them money as it is probably a scam. City employees would not request immediate payment from community members at their doorway. The city is working to make sure that scams are exposed and that the community has the most factual information possible. Please take precautions against fraudulent activities.
For more information related to utility scams, visit the link below.
Charges for water, wastewater and flood control services are billed to Boulder utility customers each month. Customer billing dates are determined by the area of town where the customer's property is located and when the meter is read. All payments are due within ten days after receiving a utility bill.
City of Boulder water customers are billed using a rate structure that uses “water budgets”. The water budget approach is a method of computing monthly water bills that gives each water customer a monthly water budget that is tailored to reflect a customer’s water needs. For more information on water budgets please see Water Budget Adjustments .
For more information about how to read your utility bill, review this document .
- pay your bill
- view water usage history
- view water budget information
- access water conservation information and city news
|Pay Online||Pay your bill online|
|Pay by Mail||
Write your account number on the memo line of your check and include the payment stub in the return envelope provided. Please mail your payment to:
City of Boulder Utility Billing
|Pay by Phone||Call 888-601-3012 from 8 a.m. to 5 p.m., Monday through Friday, to pay your bill using a credit or debit card.|
|Pay by Text Message||Set up text message bill payments and reminders for your utility bill.|
|Pay in Person||Pay your bill with check or cash in person at the Utility Billing Office at 1777 Broadway. Offices are currently closed for in-person service due to COVID-19.|
|Payment Drop-off||Deposit your bill in the Utility Billing drop-box, located on the north side of the Municipal Building at 1777 Broadway.|
|Auto Payment Plans||You can set up auto payments that are automatically withdrawn from your checking or savings account, or your debit or credit card, ten days after the billing date each month. Enroll in the auto payment plan program or see below for more information.|
|Contact the Office||Phone: 303-441-3260
Email: [email protected]
Auto Payment Plans
The City of Boulder offers two simple and convenient ways for you to pay your monthly water bill using your bank or credit account.
1. Auto Bank Account Debit Program
Monthly payments are automatically deducted from your bank account.
2. Auto Credit Card Program
Monthly payments are automatically deducted from your American Express, MasterCard, or VISA account.
- You will continue to receive your normal water bill about 10 days before the stated amount will be deducted from your account.
- You will not incur any additional costs by using the Auto Bank Account Debit or Auto Credit Card programs.
- Enroll in the auto payment plan program.
- If you are paying your bills using your bank or a third-party payment service, please make sure to provide both the seven-digit customer number and 10-digit account number when setting up an auto payment plan.
Financial Hardship Payment Arrangements
In case of financial hardship, contact the Utility Billing Office to request arrangements for an extended payment term. Utility charges are ultimately the liability of the property owner and, if unpaid, water service may be discontinued. Utility Billing staff will work with you to help maintain your water service during periods of financial hardship.
Collections, Payment and Adjustments
- View the city's Collection and Bill Adjustment Policy .
- Request a Water Leak Adjustment .
- Find out about Water Budget Adjustments.
- Map of Water and Stormwater Areas.
Questions? Call the Utility Billing Office at 303-441-3260.