This Complaint Process is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA") and Section 504 of the Rehabilitation Act of 1973. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of facilities, services, activities, programs, or benefits by the City of Boulder, Housing and Human Services (HHS). The City of Boulder's Personnel Policy governs employment-related complaints of disability discrimination.
A complaint regarding the provision of facilities, services, activities, programs or benefits by the HHS should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint must be submitted by the complainant and/or his/her designee as soon as possible but no later than sixty (60) calendar days after the alleged violation to:
Complaints may be submitted to:
ADA Coordinator
Barb Baca, Housing Project Manager
City of Boulder, Housing and Human Services
P.O Box 791
Boulder, CO. 80306
Or send the form by email to bacab@bouldercolorado.gov.
Within thirty (30) calendar days after receipt of the complaint, the HHS ADA Coordinator or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within forty-five (45) calendar days of the meeting, the HHS ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the HHS and offer options for substantive resolution of the complaint.
If the response by the HHS ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within thirty (30) calendar days after receipt of the response to the City Manager or his/her designee.
Within thirty (30) calendar days after receipt of the appeal, the City Manager will designate a third party (not a City employee) to act as appeal officer (the “Appeal Officer”). The Appeal Officer shall attempt to meet with the complainant to discuss the complaint and possible resolution. The Appeal Officer will be an attorney or someone who is well-versed in disability law, rules and regulations. Within forty-five (45) calendar days after the meeting, the City Manager or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
The City’s ADA Coordinator or his/her designee and the City Manager or his/her designee may extend the deadlines noted herein for cause and with notification to the complainant.
All written complaints received by the City’s ADA Coordinator or his/her designee, appeals to the City Manager or his designee, and responses from these two offices will be retained by the DOH for at least three years.
For more information about filing a complaint that a non-City entity has discriminated on the basis of disability, please visit the Colorado Civil Rights Division website.