The grievance procedure shall be as follows:
Step 1: Initial Complaint/Discussion
The employee with a complaint is encouraged to take it to their immediate supervisor as soon as possible after the occurrence. The complainant may present only their own personal grievance. However, should more than one employee be involved in the same possible grievance, they may jointly discuss the issue with the supervisor involved. If possible, the matter should be settled at this level through discussion.
Should the problem not be settled or should it be necessary to conduct additional meetings, the complainant(s) shall fill out a Complaint Form provided by the Bargaining Unit. These forms are to be used only to establish dates, department, nature of complaint, and the intent to grieve. The Complaint Form shall contain the date the employee took the issue to their immediate supervisor and a summary of that outcome, if applicable. A Complaint Form, although written, is distinct from the Grievance Form described in Step 2 of this Article. The form may not be changed except by mutual agreement.
A Complaint Form shall be submitted to the employee’s immediate supervisor within fourteen (14) calendar days (excluding holidays) of the occurrence. A copy of all complaints shall be sent by the bargaining unit to the Human Resources Director.
Should the occurrence be of such a nature that it is not reasonable to assume the employee should have been aware of a possible contract violation, the complaint may be submitted, upon agreement between the Human Resources Director and the BMEA President, up to twenty-one (21) calendar days after the occurrence.
The employee’s immediate supervisor has seven (7) calendar days to review and respond to the Complaint Form.
Step 2: Written Grievance
If the complaint is not settled, it shall be put, in writing, on a Grievance Form provided by the Bargaining Unit and signed by the grievant. The written grievance shall set forth the Article(s) of the Agreement that are at issue, identify the nature of the grievance, and specify the facts or evidence in support of the grievance. Grievance Forms shall also be signed by, or electronically transmitted by, a grievance committee member or Bargaining Unit official, and presented to the employee’s immediate supervisor within seven (7) calendar days (excluding holidays) of the supervisor’s response to the Complaint Form (or once the supervisor’s response timeline has expired). No issue shall be the subject of a grievance unless written complaint has been made as described in Step 1 above. No issue shall be the subject of a grievance unless it has been filed, in writing, as described herein. A copy of all grievances shall be sent by the bargaining unit to the Human Resources Director within prescribed time limits.
The supervisor shall return their disposition in writing within seven (7) calendar days (excluding holidays) after receipt of the Grievance Form. Any grievance not appealed to Step 3 within seven (7) calendar days (excluding holidays) of the written answer described in this step shall be considered abandoned and subject to no further appeal.
Step 3: Appeal to the Department Director and Subsequent Response
Appeal of the supervisory decision may be made in writing to the department director by the grievant and the grievance committee within seven (7) calendar days (excluding holidays) of receipt of the supervisor's decision. The written appeal shall set forth the Article(s) of the Agreement that are at issue, identify the nature of the grievance, and specify the facts or evidence in support of the grievance. A copy of the appeal shall be sent by the Bargaining Unit to the Human Resources Director within the seven (7) day time limit.
The department director shall investigate the matter and render their decision in writing to the grievant and the Bargaining Unit grievance committee member or Bargaining Unit official who signed the appeal within seven (7) calendar days (excluding holidays) after receipt of the appeal.
Any grievance not appealed to Step 4 within seven (7) calendar days (excluding holidays) of the written answer described in this Step shall be considered abandoned and subject to no further appeal.
Step 4: Appeal to the Human Resources Director and Subsequent Response or Mediation
Appeal of the decision of the department director, or appeal of disciplinary action imposed by the department director may be made, in writing, to the Human Resources Director by the employee and the Bargaining Unit grievance committee within seven (7) calendar days (excluding holidays) after receipt of the department director's decision. The written appeal shall set forth the Article(s) of the Agreement that are at issue, identify the nature of the grievance, and specify the facts or evidence in support of the grievance.
If requested by either the Human Resources Director or their designee, or the grievant, the Human Resources Director, or their designee, shall conduct an administrative hearing to review events and circumstances involved in the grievance. At such hearing, the Human Resources Director, or their designee, may call witnesses, request information, or investigate the grievance in any manner they deem necessary. Such hearing shall be held within seven (7) calendar days (excluding holidays) of the employee's request or within seven (7) calendar days (excluding holidays) of appeal of the grievance if requested by the Human Resources Director or their designee. In addition, the Human Resources Director, or their designee, may conduct any further investigation or hold further meetings as they believe appropriate to attempt resolution of the grievance.
The Human Resources Director's, or their designee’s, answer will be rendered, in writing, to the grievant within seven (7) calendar days (excluding holidays) following the date of the meeting.
If the Human Resources Director appoints a designee for this step of the grievance procedure, that designee will normally be an Assistant City Manager or a City Department director and will have full authority, equivalent to that of the Human Resources Director, for this step of the grievance.
Any grievance not appealed to Step 5 within seven (7) calendar days (excluding holidays) of the written answer described in this Step shall be considered abandoned and subject to no further appeal.
As an alternative to the hearing before the Human Resources Director, either party may request non-binding mediation. This request must be made by either party within seven (7) calendar days (excluding holidays) from filing the appeal with the Human Resources Director. Both parties must agree in writing on the utilization of the services of the mediator and the choice of the mediator. The BMEA and the City will equally share the costs of the mediator. If the grievance is not resolved through this mediation process, the grievance can be appealed to arbitration within seven (7) calendar days (excluding holidays) of the conclusion of the mediation process in this step.
Step 5: Arbitration
In the event of the failure of the parties to settle a grievance at Step 4 of the Grievance Procedure, such grievance may be appealed to arbitration. The Executive Board of the Bargaining Unit shall have the exclusive right to determine whether or not a grievance shall be submitted to arbitration. A written notice of appeal shall be submitted to the Human Resources Director by the Bargaining Unit president, or their designee, and the grievant within seven (7) calendar days (excluding holidays) of receipt of the Step 4 response.
The parties shall then select a mutually satisfactory arbitrator from a panel of five (5) possible arbitrators submitted by the American Arbitration Association. Upon receipt of such panel, representatives of the City and the Bargaining Unit shall strike in alternate turn one of the names of the panel until four (4) names have been so struck. The arbitrator whose name remains shall be deemed the arbitrator selected by mutual agreement.