Digital Inclusivity and Accessibility for All

The City of Boulder is committed to fostering a culture that promotes digital inclusivity and accessibility for all. This includes digital accessibility, for which the city is legally required to adhere to the Web Content Accessibility Guidelines (WCAG) Levels A and AA.

On June 30, 2021, Colorado HB21-1110 strengthened the Colorado law for protection against discrimination against persons with disabilities; specifically, it requires that all information and communications technology be accessible. New Federal rules are implementing similar requirements.

To comply, all applicable digital experiences provided by our vendor partners must meet Level A and AA success criteria of the current non-draft version of the Web Content Accessibility Guidelines (WCAG).


The city includes digital accessibility language in all new and renewing contracts. Please see the Digital Accessibility Language for Contracts page for more information.

Frequently Asked Questions

From the Governor's Office of Information Technology:

“A wide range of commonly used information and communication technology (ICT) must be accessible, including:

  • Software, applications, and websites including content accessed from the internet and on private networks or intranets

  • Multimedia content like images, video and audio

  • Documents that are posted to the internet (e.g., Google formats, PDF, Word, Excel, and PowerPoint, etc.)

  • Computer software and hardware including desktop systems and mobile systems such as laptops and other mobile computers

  • Desktop and mobile telephones and other telecommunications products that interact with users in real time

Where hardware has an interface to interact with a person, like a kiosk, then the rules refer to hardware standards as specified by US Section 508 of the Rehabilitation Act of 1973 Chapter 4: Hardware (U.S. Access Board).

  • Information kiosks and booths that provide information or user interactions in public places such as government buildings

  • Multifunction machines that scan, fax, print, etc.

  • On-premises equipment like servers and routers

Some hardware may contain embedded ICT as an important part of the product, but the primary function of the equipment isn't ICT. The rules do not apply to this kind of hardware. A few examples include:

  • An air conditioning system that has a self-monitoring thermostat embedded in the unit

  • Medical equipment where information technology is integral to its operation, such as x-ray machines and other diagnostic equipment”

Share your plans and timing with your city contacts. Depending on those plans, timing, and the context in which your product or service is used, conditional approvals for renewals are possible. Contracts for new products or services will be expected to be in compliance with very few exceptions.