Service Excellence for an Inspired Future in Technology

Major upcoming initiatives across six areas:

Strategic Partnerships

  • Enterprise solution standardization and centralization
  • IT Steering Committee (ITSC) charter reinforcement
  • Department Relationship Model program replacement
  • Enterprise technology funding model

Data & Analytics

  • Enterprise data warehouse and master data management
  • Technical data & analytics team
  • Standard job descriptions, training, career ladders citywide
  • Enterprise performance measures

Digital Transformation & Innovation

  • Workday (Human Resources, Payroll, Finance)
  • Fiber Phase II (Smart City Plan + fiber to premise)
  • Constituent Relationship Management
  • Web platforms (, Boulder Direct Democracy Online (BDDO), pay portal, intranet)


  • Cloud strategy & migration
  • Computer replacement
  • Fiber Phase I (backbone construction)

IT Security

  • Multi-factor authentication
  • Cloud security
  • Threat assessments


  • Reestablish service level agreements (SLAs)
  • IT Service Management (ITSM)
  • Project Management (PM) and Portfolio Project Management (PPM) tools
  • ​Public safety support team