Arrival:
- Upon arrival, please have your group wait outside the main entrance on the lower sidewalk and check in at the front desk.
- An aquatics staff member will meet you and lead you into the pool area to pick your spot for the day. The staff member will then go over the facility rules.
- Swimmers under the age of 12 that want to use the deep-water area (diving board, drop slide, rock wall and lazy river) must take a swim test.
- Swimmers that want to use the slides must be 48” tall.
- Groups must adhere to all posted and/or non-posted facility rules. Management reserves the right to address any behavior which is considered a safety risk, unsanitary, or a disturbance to others.
- Groups are responsible for keeping track of their belongings. Some facilities have lockers reserved for day use only. It is the responsibility of the group to ensure items placed in the lockers or storage bins are properly secured with a lock. The City of Boulder is not responsible for lost or stolen items.
- No on-deck changing will be allowed. Please use facility locker rooms only.
Age and Ratios:
- Ages 5 and under – must be accompanied in water by an adult /counselor 16 years or older within arm’s reach. The child to adult ratio is 3/1.
- Ages 6 and older- must be observed from the deck or in the water by an adult /counselor 16 years or older.
- All non- swimmers must stay within arm’s reach of adult /counselor. The child to adult ratio is 10/1.
Safety Breaks (Scott Carpenter Only):
The pool is cleared for 10 min and swim tests are conducted at the 50 min mark of every hour (for example: 11:50a, 12:50p, 1:50p, etc.). This is a perfect time to reapply sunscreen, go to the bathroom, and drink some water.
Food and Beverages:
- With the exception of plastic, no-spill water bottles, food or beverages are not allowed in the pool area when at the indoor facilities. Food and beverages are allowed in the pool area at the outdoor pools as long as it’s kept away from the water.
- Sports drinks are allowed, but must be in a no-spill container.
- No gum allowed.
- Absolutely no glass or alcohol allowed in any facility.
Cancellation/ Refund Policy:
- A group reservation cancellation request received at least two weeks prior to the scheduled rental date, a full refund may be requested and given, less the $15 administration processing charge.
- A group reservation cancellation request received less than two weeks prior to the scheduled rental date, a refund may be requested and given, less 50 percent of the cost of the rental.
- A group reservation cancellation request received within seven days of the reservation date will not be accepted.
Weather and Other Closures:
- Staff reserve the right to close the facility or clear the pool for weather or other circumstances.
- If due to inclement weather or mechanical reasons the pool must be closed during your group reservation- you may receive a partial refund or rain check passes.
- If the pool did not open for the day or during your group reservation due to inclement weather or a mechanical reason – you will have the option to transfer your rental to another date, or a full refund can be issued.