Healthy and Resilient Mobile Home Grant Program Frequently Asked Questions

A grant is money that you do not have to pay back.

• This is an agreement between the Program and the homeowner.
• It is an agreement to pay the contractor for the approved work on the home.
• The homeowner signs the agreement. Then the Program pays the contractor to buy materials and work on your home.

On page 7 of the Agreement, sign your name under the words RECIPIENT (BENEFICIARIO) and next to the words By: (Por:)

• This section does not apply if you own and live in the home.
• This section does apply if you are a landlord, charging rent to the household living in the home. If so, you must promise not to increase rents too much. The more grant money you receive, the longer the time that you must agree to not raise rent.

The Scope of Work describes the work the program agrees to pay for.

• This is the work the contractor will complete. The Scope of work also includes the amount of money the Program agrees to pay the contractor to do the work.
• You can find the Scope of Work on the last page of the Grant Award Agreement and of the Construction Contract.

• The contractor is only paid for items listed in the Scope of Work. If the contractor identifies an urgent need or other unanticipated cost, they must get approval from program staff to add the item or items to the Scope of Work.
• By signing the Grant Award Agreement, you agree to the items listed in the Scope of Work. Before you sign is the right time to ask questions or contact the program if you believe that something was missing.

• The general contractors who do this work applied and are approved.
• To work for the Program, a contractor must be licensed and insured and must agree to comply with the City of Boulder’s construction requirements. This protects you if there is an issue with the work.
• The general contractor completes the estimates using standard industry calculations.
• These general contractors work on several homes at once, so they pay office staff.

• This is an agreement by the Contractor to complete the Scope of Work.
• This is a contract between the Contractor and the Homeowner.
• This is NOT a contract between the City and the Homeowner.
• The homeowner must sign the Construction Contract for work to be completed.
• This will be sent to your preferred email.

On page 4 of the contract, sign your name under the words Owner(s) Propietarios.

• This is the work that the Program has approved the contractor to complete. The contractor cannot do any work that is not approved.
• You can find the Scope of Work on the last page of the Construction Contract.

• Your Construction Contract includes other documents. They describe your rights and responsibilities as a homeowner, and the contractor’s rights and responsibilities. Read about them below.
• General Conditions: These are the general rules every contractor who works for the City of Boulder must follow. For example, contractors must have insurance, have a contractor’s license, and get building permits when building permits are required. Read our General Conditions here.

Special Contract Conditions: The Program has changed some of the requirements in the General Conditions to make the rules more appropriate for construction in your private home. Below is a simple explanation of these changes. Read our Special Contract Conditions here.

• Work Schedule: The contractor and homeowner decide when the work happens. It can be done evenings, weekends or holidays, if needed. If the park manager has quiet hours, tell the contractor.
  • Payments: The contractor is paid for half of the work after they sign the Construction Contract. This allows them to buy materials for your mobile home. They are paid the other half after the work is completed.
  • Warranty:
    • This is the contractor’s promise that if something goes wrong with their work or materials within one (1) year after the work is completed, they will fix it.
    • Be careful. If you work on your home and change the contractor’s work, you have voided the warranty. Contractors are not required to fix your home if you caused the damage.
  • Insurance certificate:
    • The insurance certificate protects you. It is proof that the contractor has an insurance policy that will cover certain damage or accidents when they work on your home.
    • Your contractor’s insurance certificate will be in your email with the Construction Contract.
  • Regulations and Procedures: These are the Program rules and processes that Program staff follow. The Program has Regulations and Procedures so that our work is fair and consistent. Read our Regulations and Procedures here.

• The contractor will begin work on your home within 30 days, or about one (1) month after you sign your Construction Contract.
• The contractor will call you to agree on a time when work can start. Be sure to answer your phone or text back.

The contractor has 90 days (about 3 months) to complete the work on your home.

Check your Scope of Work. What work was approved?

• If the approved work wasn’t finished, contact Program staff. See contact information below. You can text, call, or email. Note: if you speak Spanish, or another language, we can still communicate with you. If you call, we will need a minute or two to bring in an interpreter.

Contact the General Contractor who worked on your home. See contact information below. Note: Communicate with the General Contractor, not with Subcontractors, if you have concerns. The General Contractor is the decision maker. If Subcontractors, hired by the General Contractor, are doing something that concerns you, they may not be aware of the issue.

• If your concern isn’t resolved with the General Contractor, contact program staff. See contact information below.

• Program staff will confirm all approved work has been completed.
• Check your email. We will email you a survey. This is your opportunity to share your experience. Are you happy with your work? Did you have any concerns?
• The Contractor has a one-year warranty on the work. This is a promise to fix a problem if something goes wrong with the work or materials in that year. But if you work on your home and change the contractor’s work, you have voided the warranty.

• No.
• When the Contractor signs, they agree to begin work within 30 days.
• The Contractor will contact you when they are ready to begin.

Yes. The Program works with interpretation services. If you call, we will need a moment to bring an interpreter on the line.

The contractor will contact program staff about the extra work that needs to be completed.

If Program staff approves the extra work, then a Change Order is created. The Change Order allows the Contractor to do the extra work.