Older Adult Services Rules, Regulations and Suspension Policy

It is the policy of the Housing & Human Services West and East Age Well Centers to ensure compliance with its rules and regulations regarding the use of all Age Well Center facilities. In furtherance of this policy violators may be subject to suspension of their privilege to use either Facility in accordance with the procedures set forth in this document and Section5-5-18, B.R.C. 1981.

The City of Boulder Older Adult Services staff welcome you to the West and East Age Well Centers. We encourage your use of center spaces, programs, services and resources, and we are committed to providing a welcoming, clean, and comfortable space for our older adult community. We ask for your cooperation to maintain an environment in which customers, volunteers and staff can be free from harassment, intimidation, threats to safety and well-being, in which center resources and facilities are protected from damage. Our Age Well Centers are spaces for older adults to read, socialize, and attend Center-sponsored programs and meetings. With these intended uses in mind, Boulder Housing & Human Services/Older Adult Services has adopted the following rules of conduct to protect the rights, health and safety of Age Well Center customers, staff, and volunteers; to ensure customers' use and enjoyment of both the West and East Centers; and to help preserve and protect the centers' materials, equipment, facilities, and grounds. Reference to Centers includes both the West Age Well Center located at 909 Arapahoe Ave. and the East Age Well Center located at 5660 Sioux Drive.

Disruptive behavior will not be tolerated on Age Well Center property. Unless injury to a person or damage to property is involved, which are grounds for immediate suspension, any customer who is disruptive will be notified by Older Adult Services staff that the behavior is inappropriate and be asked to stop. If the behavior continues, the customer will be asked to leave the center and surrounding property. If the customer refuses to leave, local law enforcement officials will be notified. Disruptive or threatening behavior on the part of any customer while in either the West or East Age Well Centers may result in the suspension of privileges in accordance with the procedures of Section 5-5-18, Suspension of Facility Privileges," Boulder Revised Code (B.R.C.) 1981. A record of violations resulting in suspension will be kept by Older Adult Services staff. Suspension periods can range from a warning, equivalent to a suspension for the remainder of the day, to one year or longer. Older Adult Services staff retain the discretion to suspend a violator for any period of time, consistent with the provisions of Section 5-5-18, B. R. C. 1981, when in staff opinion, circumstances warrant.

In addition, any person who violates these rules of conduct while at either the West or East Age Well Center, any provision of the Boulder Revised Code, ordinance of the city, or any other state or federal law may be subject to suspension of privileges in accordance with the procedures of Section 5-5-18, "Suspension of Facility Privileges, Boulder Revised Code (B.R.C.) 1981 and may also be subject to criminal prosecution. Criminal activities that occur at the West and East Age Well Center property will be immediately reported to law enforcement. These rules apply to both centers and facilities unless indicated otherwise.

Any person who violates these rules of conduct over the telephone, on the computer or any other electronic device is subject to restriction of access to either the West and East Age Well Centers resources and services at the discretion of the Older Adult Services Manager, the Facilities Operations Specialist, Program Manager or his or her designee.

No person shall at either the West or East Age Well Center:

1. Threaten or harass staff, volunteers or customers, verbally, physically or in writing, including all forms of electronic media;
2. Engage in behavior that jeopardizes the safety of any person or service animal;
3. Disturb other customers or employees of any Facility so as to substantially interfere with their use and enjoyment of the Facility. Disturbances may arise from inappropriate use of equipment including but not limited to cellular phones, computers of any kind, PDAs, radios, music players, MP3 players, portable television or video display devise; extended use of pool table, activity tables, courtesy telephones, and conversations which contain any obviously offensive utterance, gesture, or display, which tends to incite an immediate breach of the peace;
4. Violate any Facility policy or terms of use for meeting rooms or the lobbies.
5. Fail to abide by any posted rules concerning length of use of any equipment or part of any Facility;
6. Bring a weapon into or possess a weapon, except as expressly permitted by state law;
7. Bring into, or possess alcoholic beverages without prior approval of the Housing & Human Services Director or enter any Facility while under the influence of drugs and/or alcohol;
8. Use tobacco, marijuana or products containing tobacco or marijuana or their components, including use of any form of electronic smoking or vaping device inside the Facility or on city-owned property;
9. Bring an animal into any Facility except for service animals or by permission from the Older Adult Services Manager. Animals must be licensed and under the control of their owners;
10. Seek or collect signatures from the general public on a petition;
11. Leave bags or personal items unattended in any Facility;
12. Lie down, doze or sleep in any Facility except this rule shall not apply to children;
13. Use the restrooms for bathing, shaving, washing, rinsing or drying hair, or washing, rinsing or drying clothing;
14. Enter or remain in any Facility before or after that Facility's operating hours without the permission of an authorized City of Boulder Facility employee;
15. Enter or fail to leave any portion of any Facility immediately upon being told by a Facility employee that the area is closed to the public or has signage stating Staff Only;
16. Communicate a request to another customer to cease using equipment or area of any Facility in order so that person may use such equipment or areas. If someone is violating the posted rules concerning length of use, complaints should be made to Facility employees who will deal with the offender;
17. Possess or sell illegal drugs in or around the facility;
18. Enter or use any portion of any Facility, including designated Facility programs, for which a fee for entry or use must be paid, without paying such fee;
19. Solicit donations of money or anything of value, or sell or take orders for anything of value in any Facility with the exception of persons who have entered the Facility in order to conduct a commercial transaction with the City and at its request, or those officially affiliated with the city; or those who are city sponsored;
20. Fail to supervise a child ten years or younger, of whom he or she is a parent, legal guardian, grandparent, or caregiver, and/or ensure that the child does not disturb other persons in the Facility or damage Facility property; or
21. Fail to ensure the safety of an older adult or an at-risk adult, of whom he or she is a caregiver, or ensure that the older adult or at-risk adult does not disturb other persons in the Facility or damage Facility property.