Americans with Disabilities Act Grievance Form

Title II of the Americans with Disabilities Act (ADA)

Title II of the Americans with Disabilities Act (ADA) requires that the City of Boulder make city facilities, programs, and services accessible to persons with disabilities in accordance with the standards of the ADA. Each agency is responsible for enforcing its own regulations.

If you feel that you have not been able to access a City of Boulder facility, program, or service because of a lack of accessibility or that you have been discriminated against because of your disability, please please read the Grievance Procedure and fill out the ADA Complaint Form, below.

If you need assistance completing this form or require a different format or other accommodation, please contact the City’s ADA Coordinator in the Risk Management Office at 720-576-2506 or via email accessibility@bouldercolorado.gov.

Grievance Procedure

Grievance Form

Complete the information requested on the ADA Title II Grievance Form, below. If the complainant needs a reasonable accommodation to communicate his or her complaint, such as an interpreter, scribe, or alternative format, please contact the ADA Coordinator directly to arrange for an accommodation for effective communication.

ADA Coordinator, City of Boulder
accessibility@bouldercolorado.gov
P.O. Box 791
Boulder, Colorado 80306

Investigation

Within 15 calendar days of receipt of the complaint, the ADA Coordinator or designee will meet with the complainant in person, over the phone, or virtually to discuss the complaint. If the complaint involves alleged misconduct by the ADA Coordinator, the Risk Manager shall act as investigator.

Response

Within 30 calendar days of the meeting, the ADA Coordinator or designee will respond to the grievance in writing, and where appropriate, in a format accessible to the complainant.

Appeal

If the complainant is dissatisfied with the written response, the complainant may file a written appeal with the Risk Manager, no later than 30 days from the date the response was sent. The appeal must contain a statement of the reasons why the complainant is dissatisfied with the written response. The Risk Manager or designee shall act upon the appeal no later than 60 days after receipt, and a copy of the written response shall be sent to the complainant no later than five days after preparation of the decision. The decision of the appeal reviewer shall be final.

All written complaints received by the ADA Coordinator or their designee, appeals to the Risk Manager or their designee, and responses from these two offices will be retained for at least three years.

Contact Information: