The city is updating our water billing portal! Beginning Nov. 25, all utilities customers will be required to create an account on our new customer website, making paying and managing your utility bill easier than ever.
As we work to update our billing systems, the Billing Self-Service Portal will be available for reference only from Nov. 21 – Dec. 9.
No changes can be made to payment information or auto-pay settings From Nov. 14 — 25. If you need to make a payment during that time, please contact the Utility Billing Office at 303-441-3260.
What you need to do:
- Find and save your customer number and account number – this is located on the top left of your water bill.
- On or after Nov. 25, create a new account on the Customer Service Billing Portal at boulderwater.net.
The move to a new system will also begin our shift to paperless billing in February 2025. Your January bill will be your last paper bill, so be sure to save your customer number and account number and get set up in our new system!
Learn more at boulderwater.net or check out our FAQs on this transition.