Utilities Customer Billing Portal Information

Our new Customer Billing Portal went live on Nov. 25, 2024. Please create an account on our new Customer Billing portal, making paying your utility bill easier than ever.

Yes, all users will to re-register/create an account on our new platform at water.bouldercolorado.gov.

You will need your full customer number and account number from your existing account to create a new Customer Billing Portal account. You can find this on an existing bill. Enter the information in CustomerNumber-AccountNumber format with no spaces and all zeroes, eg. 0002345-0000012345. If you can’t locate your customer and account numbers, please call us at 303-441-3260.

No. Customers on AutoPay will have their payment information automatically transferred without interruption. AutoPay payers will, however, still need to register for an account on the new Customer Billing Portal to manage their accounts online.

Customers on AutoPay should receive an email confirmation when their payment is processed.

January 2025 will be your final paper bill.

Switching to all paperless billing is a great way to reduce paper waste and do our part to create a better environment. Fewer paper bills means less paper waste in landfills and fewer trees cut down.

Paperless billing also allows you to receive invoices several days faster than it would via USPS, and is safer and more secure than traditional mailed invoices. Mailed invoices make your personal and account information susceptible to mail theft and fraud. Switching to paperless billing reduces the risk of criminals accessing your sensitive information.

To view your bill on or after Nov. 25, register for an account on our new Customer Billing Portal at water.bouldercolorado.gov.

To access a paper copy of your bill, register for a Customer Billing Portal account and view/print a PDF version of your bill.

Yes, in the rare circumstance that you may need an exception to paperless billing, you can unenroll through your Customer Billing Portal account, send a message to customerportal@bouldercolorado.gov or call 303-441-3260. We strongly encourage our customers to go paperless for at least three months before opting out.

If you have any questions about our move to paperless billing, please contact us at customerportal@bouldercolorado.gov or 303-441-3260.

Your Customer Number and Account Number can be found at the top left corner of your bill. You will need your full customer number and account number from your existing account to create a new Customer Billing Portal account. Enter the information in CustomerNumber-AccountNumber format with a dash between the customer and account number, no spaces and all zeroes, eg. 0002345-0000012345. If you can’t locate your customer and account numbers, please call us at 303-441-3260.

Your service address zip code can be found on the coupon at the bottom of your bill. Use only the first 5 digits of your zip code.

Yes, your personal and financial information is protected by the highest level of cloud-based internet application security.

Visit water.bouldercolorado.gov. You will need the customer and account number located on the top left corner of your bill. Select Create an Account or Register Now on this page and enter all required information. You will receive an email confirming your successful registration.

Click on the Contact Us button, email customerportal@bouldercolorado.gov or call 303-441-3260.

First, login to your Customer Billing Portal account. To change your email, click on the User icon in the upper right corner and select User Profile. Click on the pencil icon to edit the login email. Enter the new email address and current password. Click Save.

To change your Password, click on the User icon in the upper right corner and select User Profile. Click on Update Password. Enter your current password. Confirm new password and click Update Password.

At the bottom of the page, click on Google Translate Select Language drop-down menu. You will need to select the language for each page.

If you have too many unsuccessful login attempts in a row, you will need to wait 3 minutes before trying again.

Login to your Customer Billing Portal account. Click on View/Pay Bill. Click the pencil icon next to the customer/account you want to edit. Enter the new mailing address and phone number.

NOTE: Changing the mailing address changes the mailing address for all accounts under that customer number. Accounts with the same customer number cannot have different contact information.

Login to your Customer Billing Portal account. Click on the User icon in the upper right corner and select User Profile. Scroll down to the Connect Additional Account section on the left and enter account information. Then click Add Account. A confirmation message will appear, and the account(s) will be listed under Linked Accounts.

Login to your Customer Billing Portal account. Click View/Pay Bill in the upper right corner. On the Manage Accounts screen select Auto Pay. The AutoPay screen will appear, and a New AutoPay Setup can be entered, or the current AutoPay can be Edited

Login to your Customer Billing Portal account. In the navigation bar, click on Alerts. Select whether you would like to receive City of Boulder program emails or add a personalized usage threshold notification to receive an email or SMS when water consumption reaches a certain amount (Kgal) on meter reading day. Usage is only measured one day per month for the prior month. Leak alert notifications are not available at this time.

Login to your Customer Billing Portal account. In the navigation bar, click View/Pay Bill. Click on the green leaf icon on the top lefthand side above the account number. The paperless pop-up screen will list your accounts and show their paperless status. Select the “Yes” radio button under the leaf for the accounts you want to make paperless. Agree to Invoice Cloud Terms and Conditions, and Click the blue Save my Changes button.

You can pay online using a credit card, debit card, checking or savings account (ACH), Google Pay or Apply Pay. You can make a one-time payment without registering for a Customer Billing Portal account or you can create a Customer Billing Portal account and have full access to your bills and account information.

You can make billing payments as long as you have an unpaid balance. Under View/Pay Bill, click Schedule Payments to schedule a recurring payment on a day(s) that is not your bill due date. You can also click Pay Bill under the amount due and select whether to make a one-time payment or schedule a payment.

Login to your Customer Billing Portal account. Click View/Pay Bill in the upper right corner, then on the Manage Accounts screen. Select Auto Pay. The AutoPay screen will appear where a New AutoPay Setup can be entered, or the current AutoPay can be edited. Each account must be set up for AutoPay individually by selecting the Customer#-Account# from the dropdown and selecting Save this AutoPay Setup.

You can access this information easily in your Customer Billing Portal account. After yoo log in, click on the tile to take you to your usage dashboard. The graphs are interactive. You can explore, compare, and download usage information. Clicking 1y or 2y in the upper left-hand corner of the chart will show data over 1 or 2 years.

Use the slider under the graph to go as far back as we have documentation, there you can see your bills and average daily cost information.

In the usage dashboard, you can explore how temperature, time or year, and weather affect your usage by selecting comparisons from the drop-down menus along the bottom of the chart. In the widget ribbon above the chart find the tile “Track changes in your home” for instructions on how to add personalized markers to highlight details you want to see in your chart.

Please visit the Boulder County Sustainability page for information on any savings programs.

Additionally, visit City of Boulder Water Conservation page for tips on how to save water overall.

If you are a new tenant, visit water.bouldercolorado.gov and click on the tile to Start Service. If you are purchasing a home in Boulder, the title company will complete the Property Transfer Form located in the Requests section.

If you already have a Customer Billing Portal account, you can log in, click on the avatar in the upper right-hand corner and select “Stop Start Transfer Service” and select your service option. Select Transfer Service if you are moving and want to start service at another property in Boulder.

Click on the User Avatar in the upper right-hand corner and select User Profile. Under the Registered Users List, find the Additional User Access list where you can edit/delete guest user access.

Click on the User Avatar in the upper right-hand corner and select User Profile. Under the Registered Users List, find the Additional User Access list and edit/delete guest user access.

No, guest users can only see usage information, payment history, and set consumption threshold notifications.

Login to your Customer Billing Portal account. On the login Dashboard, find the left-hand section that has the account number, name and address information. Click on the small blue Select Property tab above the account number, a drop-down menu will appear listing all accounts your email address has access to.

As long as the other user has the customer and account numbers, service zip code, and a unique email, they can create their own Customer Billing Portal account to have full access to view bills and make payments.

As a property owner, once you create a Customer Billing Portal account for one property, all accounts with the same customer number will populate in the portal for you to manage. If you own a property under a different customer number, you will need to click on the User avatar in the upper right corner and select User Profile. Scroll down to the Connect Additional Account section on the left and enter account information. Click Add Account. A confirmation message will appear, and the account(s) will be listed under Linked Accounts. You will have access to usage and historical billing information that can be downloaded.

If you would like the tenant to manage and pay the bill per your lease agreement, the tenant should create their own Customer Billing Portal account. Alternately, a tenant can make a Quick Pay one-time payment without logging in.

Tenants can create a Customer Billing Portal account by registering using the required information found on the bill.

Property Managers can create a Customer Billing Portal account for one account and follow the steps to Connect Additional Account or link accounts as described above. You will have ready access to usage history and bill copies that can be emailed your bill payment company.

Property owners, tenants, and utility bill payment services can also create Customer Billing Portal accounts by registering using the required information found on the bill. This method allows the utility bill payment service to obtain bill copies when needed, pay online, and set up AutoPay.