The city is updating our Customer Billing Portal! Beginning Nov. 25, all water utilities customers will be required to create an account on our new Customer Billing Portal, making paying and managing your utility bill easier than ever.

As we work to update our billing systems, the Customer Billing Portal will be available for reference only from Nov. 21 to Dec. 9.

No changes can be made to payment information or auto-pay settings from Nov. 14 to 25. If you need to make a payment during that time, please contact the Utility Billing Office at 303-441-3260.

What you need to do:

  1. Find and save your customer number and account number – this is located on the top left of your water bill.
  2. On or after Nov. 25, create a new account on the Customer Billing Portal.

The move to a new system will also begin our shift to paperless billing in February 2025. Your January bill will be your last paper bill, so be sure to save your customer number and account number and get set up in our new system!

Frequently Asked Questions

Our new Customer Billing Portal will be live on Nov. 25, 2024. We will ask you to create an account on our new Customer Billing portal, making paying your utility bill easier than ever.

Yes, all users will need to re-register/create an account on our new platform.

You will need your full customer number and account number from your existing account to create a new one. You can find this on an existing bill. If you can’t locate your customer and account numbers, please call us at 303-441-3260.

No. Customers on AutoPay will have their payment information automatically transferred without interruption. AutoPay payers will, however, still need to register for an account on the new Customer Billing Portal to manage their accounts online.

Customers on AutoPay should receive an email confirmation when their payment is processed.

No changes to auto-pay settings or updates to payment information can be made between Nov. 14 - Nov. 24. Collections will pause during this timeframe. Please call 303-441-3260 if you have a specific need.

January 2025 will be your final paper bill.

Switching to all paperless billing is a great way to reduce paper waste and do our part to create a better environment. Fewer paper bills means less paper waste in landfills and fewer trees cut down.

Paperless billing also allows you to receive invoices several days faster than it would via USPS, and is safer and more secure than traditional mailed invoices. Mailed invoices make your personal and account information susceptible to mail theft and fraud. Switching to paperless billing reduces the risk of criminals accessing your sensitive information.

To view your bill on or after Nov. 25, register for an account on our new Customer Billing Portal (link to come).

To access a paper copy of your bill, register for a Customer Billing Portal account and view/print a PDF version of your bill.

Yes, in the rare circumstance that you may need an exception to paperless billing, you can unenroll through your Customer Billing Portal account, send a message to customerportal@bouldercolorado.gov or call 303-441-3260 on or after Nov. 25. We strongly encourage our customers to go paperless for at least three months before opting out.

If you have any questions about our move to paperless billing, please contact us at customerportal@bouldercolorado.gov or 303-441-3260.

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