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Innovation and Technology

Innovation and Technology

Mission

The mission of the Innovation and Technology (IT) Department is to enable impactful, efficient and high-quality services for constituents through operational effectiveness and technology systems.

Structure

The IT Department serves as a critical business partner to all city departments . Our services include:

  • Technology leadership, citywide IT administration and procurement support
  • Support for over 1,600 employees and thousands of end user computing devices
  • Keeping the city connected and available via critical infrastructure including nearly 200 miles of fiber optic network, 360 servers, and 2 data centers
  • Managing and providing hundreds of constituent facing and business critical applications
  • Integrating, analyzing and managing out city’s data, improving business processes, implementing technology projects and systems
  • Keeping our constituents, employees, data and systems secure from cyber threats
  • Engaging and training city employees in technology
  • Driving innovation and transformation in Boulder’s operations through experimentation, training and culture change

2019 Operating Budget: $11,464,660
2019 Number of Full-time Equivalent (FTE) Employees: 41.75

Responsibilities

Administration

The IT Administrative Division provides overall leadership, strategic planning and general administrative support to the other divisions of IT, and financial management and administration of the Telecommunications Fund, IT Operating account and citywide Computer Replacement Fund, which includes centralized purchasing of all computer related equipment and software. 

  • 2019 Operating Budget: $599,401
  • 2019 Number of FTE Employees: 3


Capital, Non-IT and Citywide Items

The Capital, Non-IT and Citywide Items group includes partial funding for major citywide technology initiatives. The most notable item in this category is the funding for the IT Capital Improvement Plan.

  • 2019 Operating Budget: $5,495,406
  • 2019 Number of Full-time Equivalent (FTE) Employees: 2


Infrastructure Services

The Infrastructure Services Division provides a reliable and robust data, voice and fiber optic communications infrastructure supporting over 1,600 city employees, telephones, workstations, mobile devices, and over 360 physical and virtual servers providing voice, e-mail, Web, GIS, database, and office productivity services. Infrastructure Services also takes a leadership role in the research, selection and implementation of new device, Internet of Things (IoT), server, storage, managed cloud services and telecommunication technologies to help improve city services.

  • 2019 Operating Budget: $1,716,406
  • 2019 Number of Full-time Equivalent (FTE) Employees: 12.5

 

Application Services

The Application Services Division provides software support, application development, data management and analytics, business analysis, software implementation, and reporting support to both the city’s traditional, customer-facing municipal services (e.g.  police, fire, land use, public works utilities, maintenance), enhanced services (e.g. human services, open space, parks and recreation) and internal business operations (e.g. human resources, finance, payroll, sales tax, asset management). The division is increasingly focused on the use of new application and data analysis technologies to integrate systems and provide new, online services and digital information.

  • 2019 Operating Budget: $2,037,675
  • 2019 Number of Full-time Equivalent (FTE) Employees: 13.75


​Project Management Office

The IT project management office provides support services to customers and the IT department in implementing technology systems and projects. Resources from this team provide lifecycle support for projects including requirements gathering, business process analysis and design, scope definition and contracting support, vendor integration and management in projects, tracking and managing project tasks, activities and action items, and risk management. Internally the project management office supports work planning and management for the department itself. 

  • 2019 Operating Budget: $373,170
  • 2019 Number of Full-time Equivalent (FTE) Employees: 3.0

 

Customer Engagement

The Customer Engagement Division is made up of the IT Service Desk, IT Training and IT Communications. The IT Service Desk team provides phone and email-based technical support to all city staff members with a focus on first-call resolution whenever possible. If issues cannot be resolved at the Service Desk they are triaged to the appropriate team. The IT Training team facilitates a wide variety of modern, custom training approaches for several technology tools used in the city by leveraging instructor-led training, user guides, videos, eLearning, media communications, drop-in sessions and more. IT Communications manages connections with IT users about important changes and information in our technology environment.

  • 2019 Operating Budget: $518,111
  • 2019 Number of Full-time Equivalent (FTE) Employees: 4

 

Strategy and Innovation

The Office of Strategy and Innovation works as a city-wide partner to improve overall city effectiveness. Our efforts are achieved through programs and initiatives focused on five key areas: 1) High Performance Government: Using process-driven continuous improvement to measure and manage our performance and better serve our constituents, as well as building and managing tools that improve transparency and accountability; 2) Data-driven Decision Making: Understanding, collaborating with, and leveraging our information assets for effective program outcomes; 3) Operational Efficiency: Mirroring our innovative policies with shared, efficient, and transparent internal operations practices; 4) A Culture of Innovation: Seeking value-added changes, creative thinking and collaboration, and engaging our highly talented staff in problem solving for the benefit of our entire community; 5) Our Community as Resource: Seeking new solutions to our most pressing community challenges through new mechanisms for direct engagement with our highly talented community members.

  • 2019 Operating Budget: $373,277
  • 2019 Number of Full-time Equivalent (FTE) Employees: 2

 

Security Services

The Technology Security Services Division provides incident handling and recovery services, vendor and application risk assessments, technology and process hardening, enterprise security safeguards, business continuity planning, remote access oversight, policy development, and staff education.  The Security Services Division is responsible for the city's statutory and industry compliance posture in the areas of privacy, healthcare, critical infrastructure, payment card, and criminal justice information.  These services are provided to all city departments, city employees, and persons associated with the city such as volunteers, boards and commissions members, and city council members.

  • 2019 Operating Budget: $351,214
  • 2019 Number of Full-time Equivalent (FTE) Employees: 1.5
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