Get ready for an improved customer experience, streamlined payment options and an enhanced customer portal.

Action Needed

All utilities customers – The city has updated our water Customer Billing Portal! Beginning Nov. 25, all utilities customers need to re-register on our new portal, making paying and managing your utility bill easier than ever.

What you need to do:

  1. Find and save your customer number and account number – this is located on the top left of your water bill.
  2. On or after Nov. 25, create a new account on the Customer Billing Portal.

The move to a new system will also begin our shift to paperless billing in February 2025. Your January bill will be your last paper bill, so be sure to save your customer number and account number and get set up in our new system!