Customer Service: Leads the strategic direction of the department, as well as general administrative functions including customer service, budget, bill paying, communications, data management through the city’s Human Resources Information System (HRIS), supporting benefits open enrollment, citywide events, scheduling needs, front desk, phone support, employment processing, HR administration, and one stop shop customer service.

Recruitment & Selection: Together with the Strategic Consulting Services Center, partners with departments citywide to ensure hiring needs are being met.  Coordinates with hiring supervisors and assists applicants in order to make the recruitment and selection process as smooth and seamless as possible. 

Employment Transactions: Setting up all new hires, rehires, promotional hires, and seasonal hires in the city’s HRIS and with benefit providers, and working with department HR Managers and hiring supervisors to ensure everything is in place for their employees to start their new roles.  

2018 Operating Budget:

HR Solution Center

Process Improvement & HRIS Business Solutions: Centralized HR business solutions and technology focused on information reporting and customized client solutions, providing broader and deeper analysis of city HR issues and trends and works to resolve them. Standardizes HR transactional processes which will allow for more consistency throughout the city and will generate meaningful metrics and data for better decision making. 

Benefits: Administers the city’s benefits programs, including insurance (medical, dental, vision, life and disability), retirement, deferred compensation, paid time off, unemployment, employment verification, I-9s, FMLA and leaves of absence.

Compensation: Develops and analyzes the city’s compensation programs and policies, and conducts market and job studies to provide favorable salary relationships with labor markets while maintaining internal equity. 

Policies & Procedures: Develops, interprets and ensures compliance of citywide policies and procedures.

Strategic Consulting Services Center

Labor Relations: Organizes negotiations for collective bargaining units to create union contracts, and advises supervisors and managers on contract interpretation and application. 

Employee Relations: Supports managers to ensure respectful relationships exist within work groups, and provides coaching and training on resolving conflicts and dealing with sensitive issues.

Citywide Department Partnering: Supports individual departments across the city with all front-end HR services, including recruitment and selection, compensation/classification, benefits consultation, and training.

2018 Operating Budget:

   $793,548

2018 FTEs:

   6.00

Learning & Organizational Development Center

Citywide Values: In partnership with the City Manager’s Office, assists in developing and implementing a framework to further support the organization’s success and efforts toward service excellence through strategies that enhance the organization’s culture, values, design, and effectiveness.

Citywide Training and Employee Development: Increases the organization’s effectiveness and resiliency to change by focusing on improving and enhancing employee capabilities to meet strategic goals. Supports the development and learning of employees for the life of their careers at the city.

2018 Operating Budget:

   $550,134

2018 FTEs:

   4.00