Whether you are new to the city, new to developing or remodeling or just need a quick answer on how to obtain a permit, the city’s Planning and Development Services (P&DS) online resources are here to help you find what you need!
Here's how to use our virtual services:
Visit boulderplandevelop.net. This page has useful tools and topics and ways to get in touch with staff to assist you with our core services. Use the “Jump To” menu or scroll down to select the tile on your topic.
Our most frequently requested topics have online descriptions and we have simplified the information to help community members find the answers they need as quickly and as easily as possible. This includes instructions on how to apply for permits, resources, materials needed and answers to frequently asked questions. You can find information on our webpage, without waiting for responses to emailed inquiries or appointments.
These guides and resources were gathered through input from the community, businesses and developers.
Example: Let’s say you want to submit a building permit application but aren’t sure how to apply. On boulderplandevelop.net, scroll or jump down to Application Process or Requirements and select the Permit Submittal Process tile. This will lead you to step-by-step instructions on how to apply for a permit and walk you through how to submit a complete application. There are FAQs to help answer any general questions you might have, and resources to help you with what type of professionals you will need to connect with outside of city staff.
Once you have reviewed the materials within your topic, there will be next steps if you are looking to report an incident, submit an application or need assistance from staff. You will use the following tools to find forms and materials, submit your application, submit any questions you may have or schedule virtual appointments with staff.
Applications and Forms Database
The Applications and Forms Database contains guides and tools, including applications and worksheets, to successfully submit your application. Think of this as your digital forms wall for the department. If your topic’s How to Apply instructions identified email as the path to submit your permit, then the necessary application materials can be found here. There are many resources available to help you. More information on types of permits and whether you will apply through the Customer Self-Service Portal (CSS) or through email can be found here.
Customer Self-Service Portal (CSS)
The Customer Self-Service Portal is your online account management tool for all permits in process, and if your topic’s How to Apply instructions identified CSS as the path to submit a permit you can also apply here. In the portal you can apply for single-trade permits and licenses, view the status of your application, schedule inspections, check the inspections calendar, pay fees and more. You can also find public information about specific addresses or ongoing projects by using the Search button and typing in the address or project name.
There are 32 types of permits and licenses you can apply for through the CSS Portal that span multiple city departments. Once you have everything listed from your topic’s How to Apply section, Select Apply from the top tool bar or scroll down to the Apply tile to begin your application. We will continue to expand this tool, so always check your topic’s How to Apply for the most current process.
Inquire Boulder is a tool used to connect with city staff and is the quickest way to get a response to your question from a knowledgeable staff member before and after you submit your application. Each topic webpage that has staff available to answer questions has Connect with Us clickable links at the bottom of the page to help you seamlessly connect with the right staff.
To submit an inquiry directly through Inquire Boulder, select Planning & Development Services under Topic Areas. This will drop down a list of topics to help you narrow your inquiry, find resources to answer your question before a staff member can or guide you to submit an inquiry.
If you have submitted a permit application and have a question for your reviewer, you can reach out to them through Inquire Boulder. Select the topic in Permit Applications (Applications in Process) and select your case manager or reviewer who is listed on your permit.
Connect with Us
We understand that sometimes you can’t find the answer you're looking for on our webpages or through Inquire Boulder and that's ok! We’re here to help!
While we are not able to prepare a complete review of a property to identify all applicable regulations or limitations, we are available to assist with detailed or specific questions regarding your project that may be tricky to find in our online resources.
How to submit an email or schedule a virtual appointment:
Submit an email – when you are unable to find an answer to your question using our webpage or Inquire Boulder, you can submit an inquiry through email. You will receive a response in 24 to 48 hours with an answer or with an estimate on how long the request will take to process. You can find a link to submit an email using the “Jump To” or scroll down to Connect With Us on your topic webpage.
Schedule a virtual appointment – to schedule an appointment, you will need to submit a detailed question. Appointments are offered based on staff availability, however appointments are limited and we encourage community members to submit questions though email or Inquire Boulder after viewing our available virtual resources. If an appointment is requested with no details or multiple questions, we may ask you to reschedule when details can be provided. You can find a link to schedule an appointment with staff using the “Jump To” or scroll down to Connect With Us on your topic webpage.
Not sure where to start?
On boulderplandevelop.net use the “Jump To” or scroll down to Other Resources and click on the Can’t Find My Topic tile. This will take you to Inquire Boulder and will give you instructions on how to submit an inquiry.
During the pandemic, P&DS expanded its online offerings to provide safe, timely and streamlined virtual services. This creates a more efficient process that benefits our community members and our staff as we rebuild our team after experiencing shortages due to the pandemic. P&DS is currently working on introducing new tools to improve the user experience.