The Emergency Nurse Navigation Program, designed and implemented by AMR, works by routing dispatcher-triaged 911 callers with non-emergent injuries or illnesses to a Colorado State Licensed-nurse for assessment. A nurse will then assess a caller’s symptoms and refer them to the most appropriate medical care.
Steps taken by the Nurse Navigator could include a virtual visit with a board-certified emergency physician, home health suggestions to best meet a patient’s needs, or transport, without an ambulance, to a non-emergent local healthcare provider.
The patient benefits through the more direct communication and care that can save time and money. Medical information provided during calls will continue to be considered private patient information.