The city has updated its Customer Self Service (CSS) Portal login process to increase security and include account authentication. All CSS account holders must re-register by creating a new account.

Here is a guide to registering for the CSS portal.

Computer or Mobile Device?

You can use a web browser or mobile device to access CSS. However, using a computer to register an account is recommended for a better user experience. You may later access CSS with a mobile device or web browser.

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Re-Registration for Existing Account Holders

New CSS User Registration

Re-Registration for Existing Account Holders

Beginning June 28, 2024, all existing CSS account holders will need to re-register by creating a new account.

  • The CSS login process has been updated to meet standards for account authentication and increase security.
  • ALL existing CSS account holders must re-register by creating a new account.
  • Account holders must use their existing CSS email address associated with their CSS account.
  • Usernames have been converted to your CSS email address.

Unsure of your email address?

If you are unsure of the email address associated with your CSS account, contact the CSS Help Desk before proceeding.

Option 1: Existing CSS Account Re-Registration with Email

  1. After reading through this guide, click “Login or Register” on the portal.

    Select the Login or Register option in the upper right hand corner

  2. Please read the message that pops up, and click continue.

    Action Needed! We have transitioned to a new authentication services. All users MUST re-register their CSS account using their existing CSS email address. BEFORE clicking continue, please review the CSS Registration Guide.
  3. Click, "Create an account."

    1. Please do not enter your email address into the Email address box. All account holders must create a new account.

      Do not select the social channels, or enter your email in the email box. Select create and account at the bottom.

  4. Enter the email used to previously register for your CSS account. Complete the other registration fields. Click “Sign Up.”

    Enter your information in the required fields
  5. You will receive an email with a verification code. Enter the code in the box to confirm your account.
  6. After entering the verification code, you may be directed back to CSS to review your contact information. Continue through the steps.
  7. After the account creation process is complete, the dashboard will appear.

Option 2: Existing CSS Account Re-Registration with Social Media

The email associated with your social media account must be the same email that you have previously used with CSS. The password is your social media password. Once selecting the Social Media option, continue using the Social Media option, not your email.

  1. After reading through this guide, click “Login or Register” on the portal.

    Select the Login or Register option in the upper right hand corner

  2. Please read the message that pops up, and click continue.

    Action Needed! We have transitioned to a new authentication services. All users MUST re-register their CSS account using their existing CSS email address. BEFORE clicking continue, please review the CSS Registration Guide.

  3. Select the social media account from the list in “Sign in to community access services.” You may be redirected to enter your social media password.

    Select the social option of your choice and use the same email associated with your CSS account
  4. After confirming the social media account, you may be directed back to CSS to review your contact information. Continue through the steps.
  5. Click Submit.
  6. After the account creation process is complete, the dashboard will appear.

New CSS Account Registration with Email

If you are new to CSS, you will need to register with an email or social media account.

Option 3 - New CSS Account Registration with Email

  1. Click “Login or Register.”

    Select the Login or Register option in the upper right hand corner

  2. Click “Continue” on the pop-up window.

    Action Needed! We have transitioned to a new authentication services. All users MUST re-register their CSS account using their existing CSS email address. BEFORE clicking continue, please review the CSS Registration Guide.

  3. Click “Create an account.”

    Do not select the social channels, or enter your email in the email box. Select create and account at the bottom.

  4. Enter your email address and other registration information.

    Enter your information in the required fields
  5. Enter your password.
  6. Click “Sign Up.”
  7. You will receive an email with a verification code. Enter the code in the box to confirm your account.
  8. After entering the verification code, you will be directed back to CSS to review and complete your contact information. Continue through the steps and submit. See the CSS Acknowledgement and Information Registration Steps below.

Option 4 – New CSS Account Registration with Social Media

Once selecting the Social Media option, continue using the Social Media option, not your email.

  1. Select the social media account from the list in “Sign in to community access services.” You may be redirected to enter your social media password.

    Select the social option of your choice and use the same email associated with your CSS account
  2. You will be directed back to CSS to review and complete your contact information. Continue through the steps and submit. See the CSS Acknowledgement and Information Registration Steps below.

CSS Acknowledgement and Information Registration Steps

  1. Click the Acknowledgement and Continue.

    Registration Step 1 of 4: Acknowledgement text. Continue button at the bottom.

  2. Enter contact information, including your required contact preference. Unhide the phone information and fill in your contact phone. Click “Next.”

    Personal Information Fields

  3. Enter your Address and click “Next.”

    Address Fields

  4. Type your name and either sign the form or toggle the “Enable Type Signature” to see your name typed. Click "Submit."

    Signature field
  5. After the account creation process is complete, the dashboard will appear with your name in the upper right corner.