Program certification lasts one year, and households must recertify annually to remain active in the program. If households do not recertify, their certification will expire and they would then need to reenter the waitlist and submit a new application to become certified again.
Most households complete their recertification through the Neighborly Recertification Portal but required documents can also be turned in at the program's office. Visit the application and recertification support page for more details about this process.