Older Adult Services Guidelines

Our centers are a safe and welcoming environment. Older Adult Services supports equity, diversity, and inclusion.

Older Adult Services provides services and programs for adults age 60 and older.

Case Manager consultations on options for housing, transportation, healthcare, food assistance and more are available for City of Boulder residents age 60 and older and their family caregivers.

There is no membership fee to participate in programs and services.

Some Older Adult Services classes and activities are offered free of charge, and others have a registration fee. Participants living inside the City of Boulder limits are charged a Resident Fee, and participants living outside of city limits are charged a Non-Resident Fee.

Parking is free at both East and West Age Well Centers for our customers. See below for more information.

Masks are optional for all indoor public spaces for everyone regardless of vaccination status. For more information on how to stay safe, visit Boulder County Public Health’s COVID information page. Use Common Sense: Stay home if you are sick. Use a disinfecting wipe on common surfaces you have touched or are going to touch. Wash your hands with soap for 20 seconds or use hand sanitizer. Masks are available at front desk upon request.

The Americans with Disabilities Act (ADA) requires that the City of Boulder make city facilities, programs, and services accessible to persons with disabilities in accordance with the standards of the ADA. Visit the city website Notice Under the Americans with Disabilities Act (ADA). Questions and concerns can be directed to riskmanagement@bouldercolorado.gov or 303-441-3075.

If a participant does not have a disability as defined by the ADA but would like to make a special request, it should be specified at the time of registration and before participating. Although reasonable accommodations will be made upon request, Older Adult Services programs, trips and massages are geared toward older adults who are able to manage their own care, decision making, and safety. Staff cannot provide assistance to individuals who require additional care. If a caregiver is needed, the caregiver may participate regardless of age, and must pay all fees associated with the activity.

In accordance with the Civil Rights Act, the City of Boulder prohibits discrimination against its customers, employees and applicants for employment on the basis of race, color, national origin, age, disability, sex, gender identity, religion, marital status, familial status or sexual orientation. For question and assistance please contact the Office of Community Relations at 303-441-3141.

Parking is free at the West Age Well Center for our customers. Day and Annual parking passes are available at the front desk. Customers who park at the West Age Well Center must have either a Day Pass or Annual Parking Decal to park in the lot Monday – Friday from 8:00 a.m. to 5:00 p.m. and be participating in services or programs at the Center. For questions about parking at the West Age Well Center, call 303-441-3148.

Your safety is important to us. The City Manager, in consultation with public safety and transportation staff, determines if a weather-related city closure is warranted. If the city offices close due to inclement weather, the city will post this information in a red banner on of the City of Boulder website. Older Adult Services staff will make every attempt to let customers who have registered for older adult massage, trips or programs, whether they be in-person or online, know about the facility closure. Older Adult Services staff will send an email to customers registered for programs whether they are in person or online, to let them know about the facility closure.

Older Adult Services offers two types of programs:

• Online: Participants register for the program in advance and receive the link to participate online or a phone number to call in for audio-only.
• In-Person: Participants register for the program in advance and join in person at the East or West Age Well Centers or an exterior location. This includes volunteer led special interest groups.

Welcome to Older Adult Services online programs! Our mission is to inspire and empower older adults to age well through community connection, learning, and play. In order to ensure a quality experience for all, we will be using the following guidelines:

• Keep your microphone muted unless you are speaking, then mute yourself again
• Position your camera properly so that it is showing your face
• Turn off your camera if you are walking around, eating or doing any other activity than full participation in the program
• Follow the presenter’s rules for participation such as using the raised hand icon or chat feature
• To protect the privacy of all participants, no recordings, photographs, or copies of transcripts from online programs may be made, permitted or distributed by program instructors, volunteer group leaders or attendees.

To ensure a quality experience participants may be muted by the host and/or have video turned off, or participants might be designated as listening mode only if their online behavior is disruptive or inappropriate. Thank you for your support and your participation!

NOTE: Unfortunately, some online programs can be hijacked by internet trolls, also known as “zoom bombing” or “zoom raiding”. In this event Older Adult Services may suspend or cancel a program.

Although Older Adult Services has facility rules and regulations for behavior, individual programs may also have additional rules or requirements for participation. Please read program descriptions carefully and make sure you connect with the instructor on the first day of the program to inquire about any expectations for participation to ensure a positive experience.

No recordings or photographs are permitted in any class held at the Age Well Centers without management approval.

Registration

• Program registration is open to older adults 60 and older.
• Registration is required to participate in programs at the Age Well Centers. Exceptions include drop-in fitness and resource programs which only require check-in at the front desk.
• For online programs, please register by noon the day before the program, unless otherwise stated in program description.
• Some individual programs are advertised with specific registration deadlines.
• Late registrations are only accommodated as staff time and availability allow.
• A caregiver for an older adult may register for programs at the same time as the older adult and pay the same fee.

How to Register

• Online: Online registration requires an Active® account. Update or create your account today! To register for a class, trip or massage, visit the Older Adult Services and Programs webpage, click on “Register for Upcoming Events”, and then search for the program title or course code. Payment must be completed at the time of registration.
• In-Person: At East and West Age Well Center during open office hours except holidays and closures.
• By phone: Call East or West Age Well Center during open office hours except holidays and closures.

Payment

• For all programs requiring a fee, payment must be made at the time of registration. Cash, checks, or Visa, Master Card, American Express and Discover are all accepted. Confirmation receipts are given or emailed upon registration.
• A $25 fee will be charged for returned checks.

Cancellations and Refunds

• All programs and trips are subject to cancellation if minimum enrollment is not met, instructor or practitioner absence, or for safety reasons.
• No cancellations can be made online. All cancellations must be made in person at the Age Well Center or by phone during open office hours except holidays and closures.
• If a program is cancelled by Older Adult Services, a full refund will be processed according to the initial method of payment.
• If a program is cancelled by a registered participant three or more business days prior to the event, a full refund will be processed according to the initial method of payment. If a refund check is requested, please allow two weeks for processing.
• If a program is cancelled by a registered participant less than three business days prior to the event, no refund will be given unless the cancellation is due to illness, or if the opening can be filled with another participant.
• If a bus trip is cancelled by a registered participant ten or more business days prior to the event, a full refund will be processed according to the initial method of payment. If a refund check is requested, please allow two weeks for processing.
• If a bus trip is cancelled by a registered participant less than ten business days prior to the event, no refund will be given unless the cancellation is due to illness, or if the opening can be filled with another participant.

Wait Lists

• Wait Lists are maintained for programs and trips requiring registration, and waitlisted participants are given first priority to fill openings. The waitlist is managed by Older Adult Services staff.
• For cancellations made 4 business days or more, waitlisted participants will be notified in order and provided 24 hours to respond before staff notifies the next person. Payment is required at the time of confirmation to secure enrollment.
• For cancellations made 3 business days or less before a program or trip, waitlisted participants will be notified in order and the first person reached by staff is eligible for the opening. Payment is required at the time of confirmation to secure enrollment.

City of Boulder Older Adult Services provides a variety of programs both online and in person in which members may participate, including but not limited to drop-in fitness, registered fitness, massage, reflexology, enrichment and day long and overnight trips. These programs all involve degrees of physical activity and can occur indoors or outdoors. Older Adult Services encourages participants to consult a medical professional before engaging in any activity that involves physical exertion. By participating in these and other Older Adult Services programs, I acknowledge that my participation carries certain risks. These risks may include, but are not limited to:

• Heart attack, stroke and circulatory problems
• Food-borne illness
• Head, neck and spinal injuries
• Heat stroke and heat exhaustion
• Altitude sickness, dizziness and dehydration
• Bone and joint injury
• Back or foot strain injury
• Slipping, tripping, falling
• Muscle strain and other muscle injuries
• Exposure to COVID-19

I have been provided, or may request, materials and additional information related to any Older Adult Services program I participate in (including the activity level required and materials/ equipment needed to access and participate in online programs), I have considered the risks of participation, and have chosen to participate in the programs with full knowledge and acceptance of the risks. I have not been advised by a medical professional to not participate in any of my chosen activities, I have no known health-related issues or concerns which preclude my participation, and I believe I have sufficiently prepared or trained for participation in the programs.

Further, I may be photographed while utilizing the facility or while participating in the City of Boulder’s programs and said photographs or likeness of me may be used to publicize activities as the City deems appropriate, including use by third party partners of the City.

Therefore, having read and understood this acknowledgement and waiver, and in consideration of the City accepting my entry into an Older Adult Services facility or program, I for myself and my executors, administrators, heirs, next of kin, successors, and assigns, do waive and release the City of Boulder and its elected officials, employees, and volunteers from all claims or liabilities of any kind arising out of my participation in (or as a spectator of) any activity or use of any facility. I further agree to indemnify, hold harmless and defend the City of Boulder and its elected officials, employees, and volunteers from any and all claims by other parties resulting from injuries, damages, and losses caused in whole or in part by me arising out of, connected with, or in any way associated with the activities of the programs or use of the facilities. I acknowledge that the City of Boulder and its elected officials, employees, and volunteers are NOT responsible for the errors, omissions, acts, or failures to act of any party or entity conducting a specific activity on their behalf.