Older Adult Services Guidelines, Terms and Conditions of Use

Our centers are a safe and welcoming environment. Older Adult Services supports equity, diversity, and inclusion.

Older Adult Services provides services and programs for adults age 60 and older.

Case Manager consultations on options for housing, transportation, healthcare, food assistance and more are available for City of Boulder residents age 60 and older and their family caregivers.

There is no membership fee to participate in programs and services.

Some Older Adult Services classes and activities are offered free of charge, and others have a registration fee. Participants living inside the City of Boulder limits are charged a Resident Fee, and participants living outside of city limits are charged a Non-Resident Fee.

Parking is free at both East and West Age Well Centers for our customers. See below for more information.

Masks are optional for all indoor public spaces for everyone regardless of vaccination status. For more information on how to stay safe, visit Boulder County Public Health’s COVID information page. Use Common Sense: Stay home if you are sick. Use a disinfecting wipe on common surfaces you have touched or are going to touch. Wash your hands with soap for 20 seconds or use hand sanitizer. Masks are available at front desk upon request.

The Americans with Disabilities Act (ADA) requires that the City of Boulder make city facilities, programs, and services accessible to persons with disabilities in accordance with the standards of the ADA. Visit the city's accessibility webpage to learn more.

If a participant does not have a disability as defined by the ADA but would like to make a special request, it should be specified at the time of registration and before participating. Although reasonable accommodations will be made upon request, Older Adult Services programs, trips and massages are geared toward older adults who are able to manage their own care, decision making, and safety. Staff cannot provide assistance to individuals who require additional care. If a caregiver is needed, the caregiver may participate regardless of age, and must pay all fees associated with the activity.

In accordance with the Civil Rights Act, the City of Boulder prohibits discrimination against its customers, employees and applicants for employment on the basis of race, color, national origin, age, disability, sex, gender identity, religion, marital status, familial status or sexual orientation. For question and assistance please contact the Office of Community Relations at 303-441-3141.

Parking is free at the West Age Well Center for our customers. Day and Annual parking passes are available at the front desk. Customers who park at the West Age Well Center must have either a Day Pass or Annual Parking Decal to park in the lot Monday – Friday from 8:00 a.m. to 5:00 p.m. and be participating in services or programs at the Center. For questions about parking at the West Age Well Center, call 303-441-3148.

Your safety is important to us. The City Manager, in consultation with public safety and transportation staff, determines if a weather-related city closure is warranted. If the city offices close due to inclement weather, the city will post this information in a red banner on of the City of Boulder website. Older Adult Services staff will make every attempt to let customers who have registered for older adult massage, trips or programs, whether they be in-person or online, know about the facility closure. Older Adult Services staff will send an email to customers registered for programs whether they are in person or online, to let them know about the facility closure.

Older Adult Services offers two types of programs:

• Online: Participants register for the program in advance and receive the link to participate online or a phone number to call in for audio-only.
• In-Person: Participants register for the program in advance and join in person at the East or West Age Well Centers or an exterior location. This includes volunteer led special interest groups.

Welcome to Older Adult Services online programs! Our mission is to inspire and empower older adults to age well through community connection, learning, and play. In order to ensure a quality experience for all, we will be using the following guidelines:

• Keep your microphone muted unless you are speaking, then mute yourself again
• Position your camera properly so that it is showing your face
• Turn off your camera if you are walking around, eating or doing any other activity than full participation in the program
• Follow the presenter’s rules for participation such as using the raised hand icon or chat feature
• To protect the privacy of all participants, no recordings, photographs, or copies of transcripts from online programs may be made, permitted or distributed by program instructors, volunteer group leaders or attendees.

To ensure a quality experience participants may be muted by the host and/or have video turned off, or participants might be designated as listening mode only if their online behavior is disruptive or inappropriate. Thank you for your support and your participation!

NOTE: Unfortunately, some online programs can be hijacked by internet trolls, also known as “zoom bombing” or “zoom raiding”. In this event Older Adult Services may suspend or cancel a program.

Although Older Adult Services has facility rules and regulations for behavior, individual programs may also have additional rules or requirements for participation. Please read program descriptions carefully and make sure you connect with the instructor on the first day of the program to inquire about any expectations for participation to ensure a positive experience.

No recordings or photographs are permitted in any class held at the Age Well Centers without management approval.

Registration

• Program registration is open to older adults 60 and older.
• Registration is required to participate in programs at the Age Well Centers. Exceptions include drop-in fitness and resource programs which only require check-in at the front desk.
• For online programs, please register by noon the day before the program, unless otherwise stated in program description.
• Some individual programs are advertised with specific registration deadlines.
• Late registrations are only accommodated as staff time and availability allow.
• A caregiver for an older adult may register for programs at the same time as the older adult and pay the same fee.

How to Register

• Online: Online registration requires an Active® account. Update or create your account today! To register for a class, trip or massage, visit the Older Adult Services and Programs webpage, click on “Register for Upcoming Events”, and then search for the program title or course code. Payment must be completed at the time of registration.
• In-Person: At East and West Age Well Center during open office hours except holidays and closures.
• By phone: Call East or West Age Well Center during open office hours except holidays and closures.

Payment

• For all programs requiring a fee, payment must be made at the time of registration. Cash, checks, or Visa, Master Card, American Express and Discover are all accepted. Confirmation receipts are given or emailed upon registration.
• A $25 fee will be charged for returned checks.

Cancellations and Refunds

• All programs and trips are subject to cancellation if minimum enrollment is not met, instructor or practitioner absence, or for safety reasons.
• No cancellations can be made online. All cancellations must be made in person at the Age Well Center or by phone during open office hours except holidays and closures.
• If a program is cancelled by Older Adult Services, a full refund will be processed according to the initial method of payment.
• If a program is cancelled by a registered participant three or more business days prior to the event, a full refund will be processed according to the initial method of payment. If a refund check is requested, please allow two weeks for processing.
• If a program is cancelled by a registered participant less than three business days prior to the event, no refund will be given unless the opening can be filled with another participant.
• If a bus trip is cancelled by a registered participant ten or more business days prior to the event, a full refund will be processed according to the initial method of payment. If a refund check is requested, please allow two weeks for processing.
• If a bus trip is cancelled by a registered participant less than ten business days prior to the event, no refund will be given unless the opening can be filled with another participant.

Wait Lists

• Wait Lists are maintained for programs and trips requiring registration, and waitlisted participants are given first priority to fill openings. The waitlist is managed by Older Adult Services staff.
• For cancellations made 4 business days or more, waitlisted participants will be notified in order and provided 24 hours to respond before staff notifies the next person. Payment is required at the time of confirmation to secure enrollment.
• For cancellations made 3 business days or less before a program or trip, waitlisted participants will be notified in order and the first person reached by staff is eligible for the opening. Payment is required at the time of confirmation to secure enrollment.

Housing and Human Services
General Agreements – All Participants

Read this! The following are important terms and conditions that govern your City of Boulder Older Adult Services, programs and activities. These terms include the release and waiver of important rights. This waiver will need to be signed on an annual basis prior to participating in any Older Adult Services program.

Release, Waiver, and Conditions of Use Agreement

I, the below-signing individual (hereafter, “I,” “My,” or “Myself”), agree as follows:

1. Scope. My participation in City of Boulder (the “City”) Older Adult Services programming, groups, events, and activities, including drop-in fitness, registered fitness, massage, reflexology, lifelong learning, day-long or overnight trips, and any other programming offered by or through Older Adult Services or the City’s Health and Human Services or Parks and Recreation departments (collectively, “Activities”), as well as My use of the City of Boulder property, centers, and facilities while participating in Older Adult Services (“Facilities”), is governed by, and subject to, the terms and conditions of this Release, Waiver, and Conditions of Use Agreement (this “Agreement”).
2. Conditions of My Participation. As a condition of My participation in Activities and use of Facilities, I agree to:
   1. Follow all rules, policies, and instructions of the City, its staff members, and any person(s) overseeing, coaching, or leading Activities and Facilities;
   2. The Older Adult Services Guidelines, as such guidelines may be updated from time to time;
   3. Adhere to the West and East Senior Center Rules, Regulations, and Suspension Policy, the City’s conduct policy and, to the extent I use City Department of Recreation facilities, the Rules, Regulations, and Suspension Policy, as such policies may be updated from time to time;
   4. Read and follow all written instructions;
   5. Pay for any damage I cause to Facilities within 30 days of the invoice; and
   6. Participate in Activities and use Facilities in a safe and responsible manner.
3. Acceptance of Dangers & Risks. I accept and assume all risks, whether known or unknown, associated with My participation in Activities and use of Facilities. These risks include, but are not limited to, the risk of serious physical or emotional injury, infection with disease or viruses, paralysis, death, or damage to Myself or any third party. Common risks include, but are not limited to: falling down, tripping, bumping; back, bone, joint, head, neck, muscle or spinal injuries or strains; cuts; scrapes; choking; allergies or allergic reactions; exposure to disease or foodborne illnesses; heat stroke, heat exhaustion, or other exertion-related medical events; sunburn or other injuries; risk of CPR, defibrillation, or other care being administered to me, including in instances where such care is contrary to my instructions or wishes; and/or any damage or loss sustained to Myself or any of My personal property.
4. Consultation with Medical Professionals. It is my responsibility to consult with a medical professional to ensure I am of sound mind and body to participate in my chosen Activities prior to My participation.
5. Release and Waiver. I, on behalf of myself and my family, heirs, Executors, and successors of any kind, waive and relinquish all claims I may have as a result of my participation Activities and use of Facilities against the City and its City Council members, officers, employees, volunteers and agents.
6. Agreement to Indemnify City. I agree to indemnify, defend and hold harmless the City against any claims already made and claims that may be made in the future that arise from, and are directly related to any harm caused by me while I participate in Activities or use Facilities.
7. Property. I am solely responsible for the safeguarding of My property and possessions while I participate in Activities or use Facilities.
8. Advance Authorization to Receive Medical Care. In the event of an emergency that entails Me becoming unconscious, unresponsive, or otherwise unable to consent to care, I authorize City officials to secure ambulance transport and provide resuscitation (CPR), defibrillation, and such other care or treatment as staff onsite may determine is necessary. To the extent legally permissible, I accept the risks of such care. I agree that I will be solely responsible for payment of any ambulance ride or other incidental or medical costs incurred.
9. Photo and Video Release. By participating in Activities and using the Facilities, I understand and agree that the City may take photographs, videos, audio, or other recordings of Me and/or My child(ren) during such participation or use.
10. Sharing of Personal & Other Information. I consent to the sharing of the personal and other information I provide to the City, including information shared through its third-party software providers that I use for My participation in Activities and use of Facilities, as the City reasonably determines is necessary or prudent. This consent includes, but is not limited to, the sharing of My personal or other information with the following persons and entities:
    1. Third-party providers, instructors, contractors, case managers, and activity leaders who support or contract with the City’s Housing and Human Services Department and Parks and Recreation Department to facilitate, lead or support programming, Activities, or use of Facilities;
    2. Banks, payment processors, and other financial entities to facilitate transactions;
    3. Parties conducting research or analyzing City programming, participation, or recreation usage, provided such parties shall be contractors of the City or educational or nonprofit institutions;
    4. Medical, fire, and police personnel;
    5. Any person (including any emergency contact) contained or identified in my Household Account; and,
    6. Any other person or entity as the City determines is necessary to fulfill its legal responsibilities or to comply with a court order, subpoena, or government investigation.
11. Standard Administrative Terms - Incorporated. This Agreement, and my participation in Activities and use of the Facilities, is further governed by the City’s Standard Administrative Terms and Conditions, which are hereby incorporated and made a part of this Agreement. I understand I should read those terms before signing.

I understand and agree that my participation in Activities and Facilities may be suspended or terminated if I fail to follow these Conditions of My Participation.

In addition, I accept and assume the following Activity-specific risks and dangers:

Bicycling Activities. The risks of falling, colliding with vehicles or other cyclists, encountering road hazards such as potholes and cracks, crossing train tracks, bicycle malfunction or failures, and being chased or attacked by animals.

Internet and Computer Activities. The risks associated with using internet technology, such as social media, electronic mail, or accessing the internet through computer devices, such as risks of loss or damage that arise from identity theft, malicious software, computer viruses, unsolicited e-mail, theft of data, passwords, or financial information, inappropriate content, or fraud.

I have considered the risks of participation and have chosen to participate in Activities and to use Facilities with full knowledge and acceptance of the risks.

I give the City permission to use these images and recordings for any lawful purpose related to the City’s Activities or Facilities, including publicity, marketing and education. This may include use in printed materials, displays, websites, social media, broadcasts and other media—now or in the future.

I understand that I will not receive any payment for the use of these images or recordings, and I waive any right to review or approve them before they are used. I release and discharge the City, its employees, agents and contractors from any claims or demands related to this use, including claims for invasion of privacy or infringement of publicity rights.