Notice Under the Americans with Disabilities Act (ADA)

Following the requirements of the Americans with Disabilities Act of 1990 ("ADA") and the ADA Amendments Act of 2008, the City of Boulder will not discriminate against people with disabilities on the basis of disability in its services, programs, activities or employment.

Equal Opportunity and Non-Discrimination

Employment: The City of Boulder does not discriminate based on disability in its hiring or employment practices. The City complies with all regulations promoted by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication: The City of Boulder will upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City’s programs, services, and activities. Examples include qualified sign language interpreters, documents in Braille, CART, and other ways of making information and communications accessible to people with disabilities. To request an aid or service for effective communication, please contact the ADA Coordinator as soon as possible, but no less than 48 business hours beforehand.

ADA Coordinator, City of Boulder
Riskmanagement@bouldercolorado.gov
720-576-2506
1136 Alpine Ave.
Boulder, CO 80304

Digital Accessibility

We are making every effort to ensure that the information available on the city’s website and other digital services are accessible to all. Our goal is to deliver a web experience that achieves “Level AA” conformance according to the Web Content Accessibility Guidelines v2.1 (WCAG 2.1). Learn more about our website accessibility statement

Grievance Procedure under The Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA") and Amendment Acts of 2008.  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, or programs by the City of Boulder.  Please contact the ADA Coordinator directly, or see Human Resources for employment-related complaints of disability discrimination.

The grievance should be in writing, following the steps below and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request:

ADA Coordinator, City of Boulder
RiskManagement@bouldercolorado.gov
P.O. Box 791
Boulder, Colorado 80306

Grievance Procedure

Before Filing a Complaint

An individual who believes he or she has been discriminated against on the basis of disability in the provision of services, activities, or programs by the City of Boulder should, if possible, try to resolve the issue locally with the director or supervisor of the program or service. If this informal attempt at resolution is unsuccessful, the complainant shall follow the steps below.

ADA complaints must be filed within 60 calendar days after the discrimination was alleged to have occurred.

Grievance Form

Complete the information requested on the ADA Title II Grievance Form. This can be completed online. If the complainant needs a reasonable accommodation to communicate his or her complaint, such as an interpreter, scribe, or alternative format, please contact the ADA Coordinator directly to arrange for an accommodation for effective communication.

ADA Coordinator, City of Boulder
RiskManagement@bouldercolorado.gov
P.O. Box 791
Boulder, Colorado 80306

Investigation

Within 15 calendar days of receipt of the complaint, the ADA Coordinator or designee will meet with the complainant in person, over the phone, or virtually to discuss the complaint. If the complaint involves alleged misconduct by the ADA Coordinator, the Risk Manager shall act as investigator.

Response

Within 30 calendar days of the meeting, the ADA Coordinator or designee will respond to the grievance in writing, and where appropriate, in a format accessible to the complainant.

Appeal

If the complainant is dissatisfied with the written response, the complainant may file a written appeal with the Risk Manager, no later than 30 days from the date the response was sent. The appeal must contain a statement of the reasons why the complainant is dissatisfied with the written response. The Risk Manager or designee shall act upon the appeal no later than 60 days after receipt, and a copy of the written response shall be sent to the complainant no later than five days after preparation of the decision. The decision of the appeal reviewer shall be final.

All written complaints received by the ADA Coordinator or their designee, appeals to the Risk Manager or their designee, and responses from these two offices will be retained for at least three years.

ADA Title II Grievance Form
Contact Information:
ADA Coordinator
RiskManagement@bouldercolorado.gov
P.O. Box 791
Boulder, Colorado 80306