Fire response time is measured from the time the 911 dispatcher picks up and says “hello” to the time the firefighter is in front of you and says “hello” (the “hello to hello” time).
Total response time is composed of 3 main components:
- Alarm handling - the time a call is received at the 911 center to the time of dispatch
- Turnout time - the time it takes responders to don protective gear and begin responding in their vehicle(s)
- Travel time - the time it takes from the vehicle rolling to arrival on the scene.
Total response time is the measurement displayed here in the dashboard.