Important Information

  • The water leak adjustment request and documentation of repairs must be received within 90 days of the due date listed on the customer's utility bill for the period in which the leak occurred .
  • Submission of a water leak adjustment request does not guarantee an adjustment will be made to the account.
  • You must submit proof of repair (such as plumber’s bill, receipt for parts, etc.) for the adjustment request to be processed.
  • If proof of repair cannot be provided, water consumption must have returned to normal use the following month, and a written statement detailing the steps taken as proof of investigation must be provided and attested to by the account holder or agent.
  • Adjustments are limited to two consecutive months and a maximum of three adjustments per property and same account holder.
  • Adjustments may not be approved for seasonal usage such as gardening, filling swimming pools, or washing vehicles; or for situations such as theft, vandalism or negligence.
  • A printable version of the form is available, if you prefer not to fill out the digital form below: Water Leak Adjustment Form PDF.

Frequently Asked Questions

This amount is variable depending upon the specific account circumstances. Generally, the consumption amount related to the leak - or excess water - is billed at a lower Block 2 base rate but is not erased entirely. This adjustment will lower the total amount owed but will likely not resemble a normal bill had the leak not occurred. Leak adjustments only apply to excess water consumption and do not apply to monthly service charges or fees.

Because of billing cycles, you should see leak adjustment reflected on the next one or two bills, depending upon when the adjustment is made.

The city’s policy is to adjust a maximum of two consecutive bills to allow for time for the problem to be detected and repairs made. An overall maximum of three adjustments per property are allowed.

Water rates are divided into five Blocks to encourage efficient water use. Block 1 is the lowest, discounted rate to encourage water conservation. Block 2 covers the cost of delivering water through the water treatment and delivery system. Blocks three, four and five are charged at higher rates to reflect consumption amounts over the allotted water budget. More information on water budgets can be found on the utilities website.

A water leak adjustment form with supporting documentation is required. Invoices and receipts for the repair are the preferred forms of documentation. Other supporting documentation can include photos or written explanations of the repair.

Contact Utility Billing Customer Service by email at UTB@bouldercolorado.gov or call 303-441-3260.