Get ready for an improved customer experience, streamlined payment options and an enhanced customer portal.
Do you pay a water bill to the City of Boulder? We want to hear from you!
The city has used water budgets to encourage people to save water by charging more when they use more than their budget. If you stay within your budget, you pay lower rates. If you use more than your budget, you pay higher rates. The city is reviewing this system to see if it still meets today’s needs, community values and challenges.
This quick feedback form will ask about your experience, what feels fair and what changes you think may help. We will use your answers to decide what changes, if any, to make to our water budget system in future years.
Action Needed
The city has updated our Customer Billing Portal and transitioned to paperless billing!
All water utilities customers are required to create an account on our new Customer Billing Portal, making paying and managing your utility bill easier than ever. If you've registered for an account on the new portal, you will automatically be signed up for paperless billing, which will go into effect in February. If you have already signed up for paperless, and have not received an email reminder about your bill, please check your spam folder to see if they are being delivered there.
If you haven't already, be sure to register for an account on our new portal. What you need to do:
- Find and save your customer number and account number – this is located on the top left of your water bill.
- On or after Nov. 25, create a new account on the Customer Billing Portal.
The move to a new system will also begin our shift to paperless billing in February 2025. Your January bill will be your last paper bill, so be sure to save your customer number and account number and get set up in our new system!