Water Utilities | City of Boulder

All Water Utility Customers!

Get ready for an improved customer experience, streamlined payment options and an enhanced customer portal.

Action Needed

The city has updated our Customer Billing Portal and will transition to paperless billing this month!

All water utilities customers are required to create an account on our new Customer Billing Portal, making paying and managing your utility bill easier than ever. If you've registered for an account on the new portal, you will automatically be signed up for paperless billing, which will go into effect in February. If you have already signed up for paperless, and have not received an email reminder about your bill, please check your spam folder to see if they are being delivered there.

If you haven't already, be sure to register for an account on our new portal. What you need to do:

Find and save your customer number and account number – this is located on the top left of your water bill.
On or after Nov. 25, create a new account on the Customer Billing Portal.

The move to a new system will also begin our shift to paperless billing in February 2025. Your January bill will be your last paper bill, so be sure to save your customer number and account number and get set up in our new system!

FAQs and more information

Pay Your Bill

Customer Billing Portal

Forms

Pay Your Utility Bill

Pay Online

To pay online, go to the Customer Billing Portal, make a one time payment, set up auto payment, set up text message payment, view water usage history and view water budget information.

Pay By Text Message

Log In or Register

Go to the Customer Billing Portal
Don't Miss a Payment

Set up text message bill payments and request automatic reminders

Pay By Phone

Call Us

844-581-6021
Pay

Pay by credit or debit card or ACH/bank account over the phone
Hours of Operation

24/7

Pay By Mail

The city uses a third-party vendor to securely process paper checks.

Fill Check and Payment Stub

Write your account number on the memo line of your check and include the payment stub in the return envelope provided
Mail Your Payment

City of Boulder Utility Billing Office
P.O. Box 734774
Dallas, TX 75373-4774

Payment Drop-Off

Deposit your bill payment in the Utility Billing drop-box, located on the west side of the Municipal Building at 1777 Broadway.

Monthly Water Use Charges

Monthly Water Use Charges Explained

Financial Hardship Community Support

Many local organizations are directly helping our community by offering assistance to community members experiencing financial challenges due to the pandemic.

Learn about the support options available or offer a donation through one of these programs

Start or Stop Water Service

Service turn on/off

Existing customers will need to re-register for an account on our new Customer Billing Portal. You can then start or stop service after login.
New custombers, please visit our Customer Billing Portal and select the Start Service tile.
Once you stop your service, you will receive one final meter reading and final bill.
There is a fee for final water meter readings.

Property transfer

For property being sold in the City of Boulder, a final water meter reading should be requested by the title company handling the transaction.
To request a final meter reading, you can complete a Property Transfer Form.
There is a fee for final water meter readings.

Water turn-off for maintenance

Contact Utilities at 303-441-3260 between 9 a.m. and 4 p.m. Monday through Friday (until 3 p.m. on Thursday) for assistance turning off residential or commercial water service for maintenance reasons.
If you have an emergency and need water turned off after hours, please call 303-441-3200.

Request a Leak Adjustment

Request a Water Leak Adjustment

Request a Utility Billing Name Change

Submit Documents to Boulder County Clerk and Recorder

Before you submit the name change form to the city, please submit the necessary documents to the Boulder County Clerk and Recorder and get a reception number. Name change requests may not be completed until the Boulder County Assessor's records are updated. 

Submit Name Change Form to the City

To request an account name change, please complete and submit the Utility Billing Account Name Change Request form.

Request a Water Budget Adjustment

The Utility Billing Office will approve water budget adjustments under certain circumstances.

Please visit the Water Budgets webpage to learn more.

Request a Water Budget Adjustment

Know Your Water Meter

Locate your water meter

Water meter pits are typically located in the area between the sidewalk and street (called the right-of-way), or 1.5 feet from the sidewalk. The pits are covered by round metal or composit lids marked with a City of Boulder "Water Meter" imprint. Only city personel are authorized to open these meter pits.

Water meter readings

The City of Boulder collects water meter readings from radio transmitters installed in or near the meter pits. City vehicles equipped with mobile data collection systems receive the signals while driving past the meter pits.

Maintain access to your water meter

Obstacles that may block the radio signals include building materials, foliage and metal objects located between the street and the meter pit. Therefore, it is very important that customers maintain clear access to their water meters from the public right-of-way.

As part of the city code, all city water customers are responsible for the upkeep of the area between their meter pit and the street. Please assist us by trimming foliage and by clearing snow and ice from the lid of the meter pit. Landscaping or fencing should be kept at least 1-3 feet from the meter pit.

Maintain access to your water meter to assist us with:

Emergency shutoffs (for frozen pipes) when you are away from home or are unable to turn off the water yourself; and
Emergency water meter maintenance.

If you do not maintain access to your water meter pit, it may delay emergency response times and end up costing you (and the city) more money.

Water Meters in Mobile Home Parks

Billing

Mobile home park owners

The City of Boulder classifies mobile home parks as multifamily residences and bills mobile home park owners monthly. Each park receives a water budget based on indoor and outdoor allocations, such as the number of homes served and the amount of landscaped area. The indoor allocation for each residential dwelling unit is set at 4,000 gallons per month. This allocation is adjusted seasonally to account for varying monthly water requirements. Utility accounts are charged a higher rate for water when they exceed their water budget.
Individual mobile home owners

Park owners are responsible for determining how to charge park residents for utilities. Residents are encouraged to refer to their lease for information about utility related charges. The city does not provide metering for individual mobile homes or provide individual bills.

Parks served by City of Boulder

Boulder Meadows
Mapleton
Vista Village
Orchard Grove
Ponderosa

The following parks are located outside of city limits but receive their drinking water from the city through special agreements:

Columbine

Parks not listed are outside of the city and have their own water sources which are regulated by the Boulder County Public Health Department and the Colorado Department of Health and Environment.

Reporting leaks

Mobile home park owners are responsible for repairing any leaks that occur between the city water meter and the individual homes. Homeowners of a mobile home are responsible for finding and repairing leaks within their home. Tips on how to find and fix a leak can be found at the city's Finding and Fixing Leaks webpage.

Leaks between the city water meter and outside of individual homes should be reported to the management of the park. If the park owner fails to repair a leak in a timely manner, they may be in violation of city ordinances. Leaks that are not addressed by the park owner in a timely manner should be reported to the city. To report a leak, please call 303-441-3200.

For all other urgent water issues please 303-441-3200 between 8 a.m. and 5 p.m., Monday-Friday. After hours, weekends and holidays please call 303-441-3200 and it will forward to the appropriate staff. Please ALWAYS call the listed phone numbers to report a leak and do not report via Inquire Boulder. This system is not designed to manage urgent and emergency service requests and is NOT monitored 24-7. The city will need specific information about the location of the problem and any associated evidence so that it can be quickly investigated.

Water quality

Residents of parks that are served by City of Boulder water can obtain water quality information at the city's Drinking Water Quality website, sending an email to drinkingwater@bouldercolorado.gov or calling 303-413-7350.

Mobile home parks served by providers other than the city Utilities Department can obtain water quality information through Boulder County Health Water Quality and/or Colorado Department of Health Water Quality.

Pipe maintenance

Each park has water service lines connecting to the city water main. The park owner is responsible for maintaining the pipes that deliver water to individual homes starting at the property line.

The city is conducting an inventory of water service lines to ensure they are not made of lead. In Colorado, service lines installed after 1959 are generally assumed to be non-lead. Manufactured Home Communities in Boulder that receive city water were established after 1959 and are assumed to have non-lead service lines.

Community members can learn how to verify their service line material on the city’s Water Service Line webpage or reach out to the Drinking Water Program at drinkingwater@bouldercolorado.gov or 303-413-7350 for more details.

Conservation

Park residents are encouraged to review their lease or contact their park owner to determine how they are billed for drinking water. If you live in a park where each unit has a water meter read by the owner, you may be able to reduce your bill through more efficient use in your unit.
Information about the city's water conservation program and available services is available on the city's Water Conservation website.
In parks where the owner determines costs through other methods, residents may be able to work with park owners to improve efficiency of overall water use in the park to reduce costs.

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