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Your Guide to Connecting with Staff 

Everything you need to know to connect with Planning & Development Services staff. Check below to learn when to use our virtual advisor, submit an inquiry or schedule an appointment to most efficiently answer your questions.

For information about walk-in hours, please visit the Customer Service Hub.

When to Use the Virtual Advisor

Not sure where to start?

The virtual advisor is a great place to start if you're not sure what category you're looking for.

General Inquiries

The advisor can point you to the correct topic page and resources for your general questions.

Specific Inquiries

The advisor can also narrow down the available resources online to assist with answering your specific questions.

When to submit an inquiry

After you've reviewed our resources

Submit an inquiry through Inquire Boulder after you have reviewed the resources available on your topic page on boulderplandevelop.net.

For the fastest response

Submitting an inquiry is the quickest way to receive a response to your questions. Staff can provide answers to general topic questions, or specific inquiries. If your inquiry is specific, please provide as much information as possible.

If you have questions about:

  • Building Codes & Regulations
  • Building Permits & Inspections
  • Development Review
  • Licensing
  • Zoning

When to schedule a virtual or in-person appointment

After you've reviewed our resources

Schedule a meeting after you have reviewed the resources available on your topic page on boulderplandevelop.net, submitted an inquiry through Inquire Boulder or asked the virtual advisor to find your answers online.

Virtual vs. in-person

Go to your topic of interest under Schedule a virtual or in-person appointment, then choose from 20-minute virtual or in-person appointments.

Submit a specific question

You will need to submit a detailed question as part of your appointment request. If there is not enough detail in your appointment request, staff may reach out to for more information, or direct you to our online resources.

Specific questions can be related, but not limited to:

  • Building Codes & Regulations
  • Building Permits & Inspections
  • Development Review
  • Licensing
  • Zoning

How to submit materials

For in-person appointments, you will still need to submit materials online based on the directions on your given topic page. All materials must be submitted online and hard copies will not be accepted at in-person appointments, or at the Customer Service Hub. We also cannot connect external devices to city computers.

Submit an Inquiry

Schedule a virtual or in-person appointment