Here’s an insider parking tip: you can save time, gas and emissions by going straight to one of the city's five convenient parking garages.
City of Boulder downtown garages have a fully gateless system that allows seamless entry and exit. Goodbye lost tickets, broken gates, and long lines! Once you've registered with Metropolis the first time, you'll never need to stop to pay. Simply drive in and drive out to start and end your parking session. Any payment due is automatically charged and you will receive a text receipt. Register at app.metropolis.io.
Your visit starts when you drive in. If you've signed up with Metropolis before, you'll receive a welcome text when you enter.
If it's your first visit, scan the Metropolis QR code located throughout the facility and connect your license plate and payment in the web-based app. You can also join ahead of time at app.metropolis.io.
Your transaction automatically ends when you exit the parking facility. You'll receive a text message with a receipt when you exit. Payment for parking, if any, is automatically charged to your linked credit card upon exit.
Boulder partnered with Metropolis to introduce gateless, contactless payments to public garages: the five City of Boulder parking garages downtown.
Register for touch-free payment with Metropolis. Add your license plate number and credit card for contactless payment. Then, when you visit a City of Boulder downtown garage powered by Metropolis, just drive in and drive out. No more gates, long lines, or reaching for a ticket machine.
Please note that there are other garages downtown that use Metropolis and are not owned by the City of Boulder. These garages have different citation fees and processes. To find City of Boulder garages, please use our interactive parking map. There are five city garages, located at:
No, you do not have to register your vehicle with Metropolis to receive free parking in City of Boulder garages on the weekend. However, we do strongly encourage you to create an account to ensure that you’ll be set to park in our garages when visiting downtown on a weekday. After you register once, you will not need to create an account again.
While you do need a cell phone that can receive texts to register for the Metropolis platform, you only have to register once, and then you'll be set.
If you have questions about how to register, you can also call the Metropolis help phone number, available 24 hours a day/7 days a week, at 856-485-9703. This number will be posted on all the pay-to-park signage throughout the garages.
You can update all your personal information, including your vehicle license plate and card on file, by logging into your account at app.metropolis.io. From there, you will see three lines in the top left corner indicating a drop-down menu. Click on the menu to view options for updating your information.
To pay your parking citation, visit payments.metropolis.io and enter your citation number or license plate number into the “Pay my Parking Ticket” prompt. Once the violation number or license plate number has been entered, the associated violation will generate on the next page. The violation will allow for a view of the violation details, location and images of the vehicle. In order to pay the violation, please enter your credit card information into the “Payment Method” prompt and then click “pay violation.”
If this is your first Metropolis citation in a City of Boulder garage, the violation fee can be waived. To waive your first-time violation, visit payments.metropolis.io and enter your violation number or license plate number into the “Pay my Parking Ticket” prompt. Once your violation has populated, refer to the prompt at the bottom of the page, “How to file a dispute.” Click the link provided and on the following page, complete the required fields to dispute the violation. Once finished, please click Submit, and the dispute will be generated and sent to our customer support team. Please note that you will still be required to pay a $5.25 processing fee plus the cost of your parking session.
If additional support is needed, please contact payments@metropolis.io.
Active permits will be transitioned to the new Metropolis platform. Once you have completed the required registration steps, your permit will be valid for the designated garage. You will be able to drive in and out of all garages, but you will be charged at non-permitted garages.
After registering for a Metropolis Account, you’ll be sent a QR code that will validate your visit. Scan the code after arriving at the facility and before departing for an easy drive-out experience. Contact Denver-area@metropolis.io to purchase a 20-Day Pass.
No problem! If you’re visiting for a short time and do not wish to use one of your prepaid days, simply drive out of the garage to pay the hourly rate
Reach out to Denver-area@metropolis.io to transfer your current Cash Pass over to the new system. Please note that Cash Passes are no longer available for purchase as of Jan. 1, 2024. Remaining funds on the pass can still be used after Jan. 1, but no additional funds can be added.
| LOCATION | Parking SPACES | rESERVED VAN SPACES | Height LimiT |
|---|---|---|---|
| 10th and Walnut (St. Julien Hotel) | 556 | 17 | Level G1: 7' Level G2: 6’8’’ |
| 11th and Walnut (in the Randolph Center) | 260 | 7 | 6’9’’ |
| 11th and Spruce | 390 | 10 | 1st, 2nd and 3rd floors: 7' Basement and 4th floors: 6’8’’ |
| 14th and Walnut (next to RTD Bus Station) | 302 | 8 | 7' |
| 15th and Pearl (Parking Services) | 686 | 16 | 7’2’’ |
Explore public parking options in an interactive map. City parking garages are highlighted in yellow, while surface lots are purple. Click on any area to see what the current hours are rates are. View a full size map.
| Hour | Rate |
|---|---|
| 1st-6th hours | $1.75/hr |
| 6th-12th hours | $15.00 |
| 3 p.m. to 3 a.m. ** | $3.00 |
| Weekends & City Holidays*** | FREE |
Downtown garage permits can be purchased through Metropolis.
A citation letter with the Metropolis logo will be sent to your address in the mail.
To pay your parking citation, please visit payments.metropolis.io and enter your citation number or license plate number into the “Pay my Parking Ticket” prompt.
If this is your first Metropolis citation in a City of Boulder parking garage, the violation fee can be waived. To waive your first-time citation, please follow the steps in "Appeal a Parking Garage Ticket." Please note that you will still be required to pay a $5.25 processing fee plus the cost of your parking session. If this is not your first Metropolis citation in a City of Boulder garage, you will be required to pay the full violation.
If you would prefer to pay for your parking citation via check, please mail it to:
Metropolis
501 Commerce St.
Suite 1210
Nashville, TN 37203
Once the violation number or license plate number have been entered, the violation associated will generate on the next page.
The violation will allow for a view of the violation details, location, and images of the vehicle.
In order to pay the violation, please enter your credit card information into the “Payment Method” prompt and then click “pay violation.”
Once the payment is processed, an option for a receipt will be available on the next screen.
If additional support is needed, please contact payments@metropolis.io
If you believe your violation was sent to you in error, please visit payments.metropolis.io to dispute your violation. If this is your first Metropolis citation in a City of Boulder garage, the violation fee can be waived. To waive your first-time violation, visit payments.metropolis.io and follow the steps below to dispute the charge. Please note that you will need to create an account with Metropolis to waive your citation fee.
Enter your violation number or license plate number into the “Pay my Parking Ticket” prompt.
Once your violation has populated, refer to the prompt at the bottom of the page “How to file a dispute.”
Click the link provided and on the following page, complete the required fields to dispute the violation. If you are waiving your first-time citation, please select a dispute reason and provide an explanation in the description box.
Once finished, please click submit and the dispute will be generated and sent to our customer support team.
Garage permits allow long-term parking for downtown employees, paid monthly, at an assigned location. There are 6 downtown garages. Permits are only available for employees working within the boundaries of the Central Area General Improvement District (CAGID).
Downtown garage permits can be purchased through Metropolis. To purchase a permit for the 15th and Pearl, 10th and Walnut (St. Julien), 11th and Walnut (Randolph), 11th and Spruce, or 14th and Walnut (RTD) garages, you can register with Metropolis and then look for 'subscriptions'.
To purchase a permit for the Trinity Garage, fill out the online application via our parking portal.
Reserved accessible parking is provided in designated downtown parking structures. These spaces are signed and marked, limiting use to vehicles displaying a valid disabled placard/license plate.
Note: The fine for parking in a reserved accessible space without a valid handicap placard/license plate is $200.
