Your plan application status can be found on the CSS Portal. To view your application status:
- Log in to your account.
- Open the Dashboard and click on “View My Plans”.
- Click on the case number. The application status information identified below is only available within the plan.
- The plan status will be displayed as either “Pending at Applicant”, “Payment Pending”, “In Review”, “Revisions – Resubmit”, “On Hold” or “Closed”. See definitions below for what each status indicates.
Case Status Definitions
Pending at Applicant – The plan case has been created but requires action on the part of the applicant to move the review process forward. Typically, this status indicates that additional information or materials are required before the plan can be routed for review. Whenever a plan is changed to this status, an email is sent to the email addresses of the contacts on file for the plan. This email comes from a noreply email address, please check your spam/junk box if you do not receive an email within the processing time frame.
Payment Pending – The plan case has an invoiced fee that must be paid in order to move the review/plan process forward.
In Review – The plan case has been routed for review by city Staff. The plan will remain in this status until all reviews and administrative processing have been completed.
- If your case is in this status, refer to the “Reviews” tab within the plan in CSS for the anticipated review completion date. If any of the reviews indicate “Revisions-Resubmit”, comments will be released and the contacts on the case will be notified once all reviews are completed.
Revisions -Resubmit – The plan review has been completed and revisions are required. Whenever a plan is changed to this status, an email is sent to the email addresses of the contacts on file for the plan, and a comment(s) letter is added to the case under the “Attachments” tab within the plan case in the CSS Portal.
On Hold – The applicant or city Staff has placed a hold on the plan process.
Closed – The review has been completed and a decision has been reached (approved, approved with conditions or denied). If approved, the approval documents and final approved plans are available under the “Attachments” tab within the plan case in the CSS Portal.