Charges for water, wastewater and flood and stormwater services are billed to Boulder utility customers each month. Customer billing dates are determined by the area of town where the customer's property is located and when the meter is read. All payments are due within ten days after receiving a utility bill.
Get ready for an improved customer experience, streamlined payment options and an enhanced customer portal.
All utilities customers – This winter, we will ask you to create an account on our new customer website, making paying and managing your utility bill easier than ever.
This will help ensure a smooth transition to paperless billing, coming January 2025.
To pay online, go to the Billing Self-Service Portal, make a one time payment, set up auto payment, set up text message payment, view water usage history and view water budget information.
Go to the Billing Self-Service Portal
Set up text message bill payments and request automatic reminders
888-601-3012
Pay by credit or debit card or ACH/bank account over the phone
24/7
The city uses a third-party vendor to securely process paper checks.
Write your account number on the memo line of your check and include the payment stub in the return envelope provided
City of Boulder Utility Billing Office
P.O. Box 734774
Dallas, TX 75373-4774
Deposit your bill payment in the Utility Billing drop-box, located on the west side of the Municipal Building at 1777 Broadway.
Many local organizations are directly helping our community by offering assistance to community members experiencing financial challenges due to the pandemic.
Before you submit the name change form to the city, please submit the necessary documents to the Boulder County Clerk and Recorder and get a reception number. Name change requests may not be completed until the Boulder County Assessor's records are updated.
To request an account name change, please complete and submit the Utility Billing Account Name Change Request form.
The Utility Billing Office will approve water budget adjustments under certain circumstances.
Please visit the Water Budgets webpage to learn more.
Water meter pits are typically located in the area between the sidewalk and street (called the right-of-way), or 1.5 feet from the sidewalk. The pits are covered by round metal or composit lids marked with a City of Boulder "Water Meter" imprint. Only city personel are authorized to open these meter pits.
The City of Boulder collects water meter readings from radio transmitters installed in or near the meter pits. City vehicles equipped with mobile data collection systems receive the signals while driving past the meter pits.
Obstacles that may block the radio signals include building materials, foliage and metal objects located between the street and the meter pit. Therefore, it is very important that customers maintain clear access to their water meters from the public right-of-way.
As part of the city code, all city water customers are responsible for the upkeep of the area between their meter pit and the street. Please assist us by trimming foliage and by clearing snow and ice from the lid of the meter pit. Landscaping or fencing should be kept at least 1-3 feet from the meter pit.
Maintain access to your water meter to assist us with:
If you do not maintain access to your water meter pit, it may delay emergency response times and end up costing you (and the city) more money.
The City of Boulder classifies mobile home parks as multifamily residences and bills mobile home park owners monthly. Each park receives a water budget based on indoor and outdoor allocations, such as the number of homes served and the amount of landscaped area. The indoor allocation for each residential dwelling unit is set at 4,000 gallons per month. This allocation is adjusted seasonally to account for varying monthly water requirements. Utility accounts are charged a higher rate for water when they exceed their water budget.
Park owners are responsible for determining how to charge park residents for utilities. Residents are encouraged to refer to their lease for information about utility related charges. The city does not provide metering for individual mobile homes or provide individual bills.
The following parks are located outside of city limits but receive their drinking water from the city through special agreements:
Parks not listed are outside of the city and have their own water sources which are regulated by the Boulder County Public Health Department and the Colorado Department of Health and Environment.
Mobile home park owners are responsible for repairing any leaks that occur between the city water meter and the individual homes. Homeowners of a mobile home are responsible for finding and repairing leaks within their home. Tips on how to find and fix a leak can be found at the city's Finding and Fixing Leaks webpage.
Leaks between the city water meter and outside of individual homes should be reported to the management of the park. If the park owner fails to repair a leak in a timely manner, they may be in violation of city ordinances. Leaks that are not addressed by the park owner in a timely manner should be reported to the city. To report a leak, please call 303-441-3200.
For all other urgent water issues please 303-441-3200 between 8 a.m. and 5 p.m., Monday-Friday. After hours, weekends and holidays please call 303-441-3200 and it will forward to the appropriate staff. Please ALWAYS call the listed phone numbers to report a leak and do not report via Inquire Boulder. This system is not designed to manage urgent and emergency service requests and is NOT monitored 24-7. The city will need specific information about the location of the problem and any associated evidence so that it can be quickly investigated.
Residents of parks that are served by City of Boulder water can obtain water quality information at the city's Drinking Water Quality website, sending an email to drinkingwater@bouldercolorado.gov or calling 303-413-7350.
Mobile home parks served by providers other than the city Utilities Department can obtain water quality information through Boulder County Health Water Quality and/or Colorado Department of Health Water Quality.
Each park has water service lines connecting to the city water main. The park owner is responsible for maintaining the pipes that deliver water to individual homes starting at the property line.
The city is conducting an inventory of water service lines to ensure they are not made of lead. In Colorado, service lines installed after 1959 are generally assumed to be non-lead. Manufactured Home Communities in Boulder that receive city water were established after 1959 and are assumed to have non-lead service lines.
Community members can learn how to verify their service line material on the city’s Water Service Line webpage or reach out to the Drinking Water Program at drinkingwater@bouldercolorado.gov or 303-413-7350 for more details.
All Other Utilities Inquiries
303-441-3200
